Performance data from BNA stops after restart stor2rrd server

vvassyukov

Hi! We no longer have charts from the BNA. This happened after a scheduled stor2rrd server reboot. No updates were installed, no configuration changes were made. The check procedure shows that we have a connection to the BNA. Performance data from storages are available.

Karel

Hi,

can you check BNA error.log?

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
tail logs/error.log-<BNA IP>

Do you see messages like the following there?

Fri Oct  5 10:50:11 2018: ERROR : SWITCH : XX-BNA : Can't create PORTS.cfg and HEALTH_STATUS.txt! Ports not found!/home/stor2rrd/stor2rrd/bin/bnaperf.pl:499 :-
Fri Oct  5 10:50:11 2018: ERROR : SWITCH : YY-BNA : Can't create PORTS.cfg and HEALTH_STATUS.txt! Ports not found!/home/stor2rrd/stor2rrd/bin/bnaperf.pl:499 :

If so then try to restart your BNA. If this will not help then you can try re-creation of stor2rrd user in BNA and re-discovering switches.

Let us know, thanks.

vvassyukov

The BNA error.log contains the messages you have written about. Rebooting the BNA didn't help. I re-created the user, ran a connection check, how am I supposed rediscover switches? 

vvassyukov

I followed your recommendations, nothing has changed.