STOR2RRD Health Status Event for Nimble/Alletra Storage Arrays - Resynchronizing

maciejmtc
maciejmtc
in HPE

Good Day Experts,

I use Stor2rrd (free version) for monitoring my SAN/Storage environment and since last update of firmware (to version: 6.1.2.400-1048557) on my Nimble and Alletra storage arrays I keep receiving following notification from Stor2rrd:

"STOR2RRD Health Status event for device NimbleArray B AF-12345-C2 active OK OK resynchronizing OK"

This communicate is being sent every day at the same time.

HPE support has already confirmed that the storage is healthy and no resynchronization is ongoing.

Did you already have similar problem reported by customer's using Stor2rrd for monitoring Nimble/Alletras?

What this event means?

Best Regards, MC.

Comments

  • Karel
    Karel

    Hi,


    we've never seen an event like this before.


    Send us logs.

    Note a short problem description in the text field of the upload form.


    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

    tar cvhf logs.tar logs tmp/*txt

    gzip -9 logs.tar


    Send us logs.tar.gz via https://upload.stor2rrd.com


    Regards

    Karel

  • maciejmtc
    maciejmtc

    Hi Karel,

    who will have access to uploaded logs? Will these be visible publicly? Or will these be available only to stor2rrd support personnel?

    Best Regards, MC.

  • Pavel
    Pavel

    Hi,


    logs will not be shared anywhere, just internal emploees will have access to them for troubleshooting purposes.

  • maciejmtc
    maciejmtc

    Hi,

    I had a quick look through the logs and there are sensitive date which we can't share outside of our company.

    Thank you for your engagement on this thread. We decided not to process troubleshooting of this issue.

    Best Regards, Maciej.

  • Tommy
    Tommy

    Hi,

    I am also having the same issue since we upgrade our nimble to the Version: 6.1.2.502-1057650-opt,

    Did you already have similar problem reported by customers' since ?

    Best regards,

    Tommy

  • Karel
    Karel

    Hi,


    no, only you two have reported this problem so far.


    Can you send us some examples how does it look like in the stor2rrd UI?

    Mainly Health status view under the device after an alert has been sent.


    You can send it here or via email: support@stor2rrd.com

  • Tommy
    Tommy
    https://forum.xorux.com/discussion/comment/6450#Comment_6450

    Hi Karl,

    Sure, I will send the support email today and upload the log to https://upload.stor2rrd.com

    Thanks,

    br,

    Tommy

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