IBMX XIV GEN3 - No volume mapping

vblather

I have configured 4 different XIV arrays into STOR2RRD.  So far everything appears to be working except volume mapping. 

The configuration menu selection shows all the pools and volumes.

The mapping menu selection shows all the hosts in the hosts column, but the volume column show N/A.

The pool, items menu selection shows all the pools and data is being collected.

The volume, items menu selection shows all the volumes and data is being collected.

The hosts menu selection shows all the hosts, but selecting an individual host returns "There is no any volume connected to that host: HOST NAME".

Is there something I did not set correctly?

Thanks

Pavel

Hi,

this one should fix it:

        Download the patch file, untar it and install as the owner of STOR2RRD installation:
        Download link: http://download.stor2rrd.com/patch/stor2rrd-2.41-02.tar

        su - stor2rrd
        tar xvf stor2rrd-2.41-02.tar
        cd stor2rrd-2.41-02
        ./install.sh

        cd /home/stor2rrd/stor2rrd
        ./load.sh

        refresh the GUI when it finishes (Ctrl-F5)

It is cumulative since 2.40.

vblather

This does not appear to be working.  If it makes a difference this is the virtual appliance.

There are four total XIV arrays.  The hosts are mapping to the correct array - but there are no volumes mapped to any of the hosts. 

Pavel

It might take some time this you see it.

If it is still not there then logs:

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
tar cvhf logs.tar logs etc tmp/*txt
gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

vblather

Were you able to look at the logs I uploaded? Thanks

Pavel

Hi,

are all 4 XIVs you have affected by that?

vblather

yes - all four XIV arrays are affected.  I also have two Nimble arrays in this configuration and the mapping is working correctly on the Nimble. 

Pavel

I am affraid we will not able to do anything with that this year.

It definitelly works for other users, not sure if that has been tested against GEN3, we actually have no access to any XIV box.

Give us reminder in 2nd week in Jan, we see if we have time for debuging this issue.

vblather

Will do

atifsyed

I am hitting the same issue where host mapping section show none in the web UI.

Can we have a fix for this please.

Pavel

Hi,

your stor2rrd product version pls.

atifsyed

Stor2RRD 2.41

atifsyed

 We can see the GEN2 XIV reporting host statistics in our environment. Any updates on this bug , it would be nice to have the host statistics from the GEN3.

Pavel

Hi,

we actually do not have access to XIV gen3.

We would need some data to troubleshoot the issue, can you provide us debug logs?

1.

cd /home/stor2rrd/stor2rrd

echo "export DEBUG_FULL=1" >> etc/.magic
echo "export DEBUG_SCRIPT=1" >> etc/.magic

2. after 10 minutes there should be a script:
data/<xiv name>/<xiv name>_script.sh

3. crate debug dir and run the script
mkdir xiv-debug
cd xiv-debug
cp ../data/<xiv name>/<xiv name>_script.sh
./<xiv name>_script.sh

4. send us log
cd /home/stor2rrd/stor2rrd
tar cvf d.tar xiv-debug stor2rrd/logs/output.log-<xiv name> stor2rrd/logs/error.log-<xiv name>
gzip -9 d.tar
https://upload.stor2rrd.com

5. remove debug settings in etc/.magic manually
export DEBUG_FULL=1
export DEBUG_SCRIPT=1

atifsyed

Logs uploaded to the upload link

atifsyed

File name is stor2rrd_logs_v3.zip

Pavel

ok, we got, it, we will review it and let you know.

atifsyed

One thing that IBM support shared , I thought I should share this with you. The values returned by GEN-3 include compression metrics which GEN-2 didn't reported, even when we are not using it.

Lukas

Hi,


Try this fix:

https://download.stor2rrd.com/patch/xivperf.pl.gz
Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)
-rwxr-xr-x 1 stor2rrd stor2rrd 54879 Jul  2 09:51 xivperf.pl
If your web browser gunzips it automatically then just rename it: mv xivperf.pl.gz xivperf.pl

after copy script to bin directory

wait about 2 hours then

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

rm tmp/2*

./load.sh

refresh GUI.

Let us know.

Thank you

atifsyed

The Fix works !!! Thank you very much.