Heatmap - All CPU greyed out

ChrisL

Hi, having been using v4.80 for a while and the heatmap was working fine showing all colours for CPU and memory,
but recently it stopped showing the colours for the CPU part only and it is just greyed out.
Have upgraded to 4.85 to see if it resolved, but it is still there.

Thanks
ChrisL

Pavel

Hi,

are you sure that you have actual CPU data in the GUI after the upgrade?
It seems to be connected to HMC based data.

If everything else is working fine then send us logs.
Pls note a short problem description in the text field of the upload form.

cd /home/lpar2rrd/lpar2rrd # or where is your LPAR2RRD working dir
tar cvhf logs.tar logs etc tmp/*txt *.out # do not miss "h" option in tar
gzip -9 logs.tar

Send us logs.tar.gz via https://upload.lpar2rrd.com

Pavel

camelstrike

Good afternoon, any updates? Im having the same issue, but im on v4.90 and sometimes the heatmap is updated and sometimes I see all gray, I have 2 HCMS that share the servers.

Pavel

It is caused by wrong time on the HMC (HMC time is behind the actual one).
run ./bin/sample_rate.sh
There are printed time stamps, them all must be actual.
If lslparutil time is not equel HMC time then reboot the HMC (there was time zone change without a reboot)

camelstrike

You are right, I configured our NTP server and I didnt restart the HMC

Pre-reboot:

HMC1 time : Tue Jul 19 15:00:21 ART 2016 HMC lslparutil time: 07/19/2016 14:59:40 OK
HMC2 time : Tue Jul 19 15:00:24 ART 2016 HMC lslparutil time: 07/19/2016 13:59:38 OK

Post-reboot:

HMC1 time : Tue Jul 19 15:24:06 ART 2016 HMC lslparutil time: 07/19/2016 15:23:40 OK
HMC2 time : Tue Jul 19 15:24:10 ART 2016 HMC lslparutil time: 07/19/2016 15:23:23 OK

Thank you again for your time to answer, great software as always.