Not collecting data from SAN and some storages

Hi,

My virtual appliance stops working, I see that the disk was full. Extending the disk the envirionment becomes up. But some storages and all SAN switches stops collecting data. I configure to collect directly from BNA, and are not collecting any data.

Thanks

Comments

  • Hi,

    send us support data.

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    tar cvhf logs.tar logs etc tmp/*txt
    gzip -9 logs.tar

    Send us logs.tar.gz via https://upload.stor2rrd.com ;
    Note a problem description in the web form.
  • I have more or less the same issue on my linux server. Disk was full, I added some space in the VG, but however, I have plenty of .tmp file in each subdir of the data dir, but the graphs are not showing anything ...
    Is there any way to clean up the mess ? I see a san_clean.sh but I think it just delete everything and restart from scratch ...

    Thanks :)
  • Hello,

    probably you have got some corrupted files in your data directory.
    We have already added a control, which should detect and remove the corrupted files.

    Pls try this procedure:

    1. check count of perf files
    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    ls -l data/*/*_sanperf_* | wc -l

    2. use this new file, where is the new control implemented
    Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)
    -rwxr-xr-x 1 stor2rrd stor2rrd 46646 30. Jul 09.24 san_rrdupdate.pl
    If your web browser gunzips it automatically then just rename it: mv san_rrdupdate.pl.gz san_rrdupdate.pl

    3. 
    rm tmp/san_last_up*

    4. wait about 30 minutes, after then check again the count of perf files
    ls -l data/*/*_sanperf_* | wc -l

    Let us know if that helped, thanks.
  • Hi Karel,

    Tested on multiple instances of stor2rrd, had thousands of _sanperf_ files before, then only a few after a few minutes, all graphs are now displayed correctly.

    The fix works like a charm !

    Thank you very much !
  • Hi,

    thanks for confirmation. This fix will be included in next release of stor2rrd.
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