not being able to collect data

shimaore · December 18

Hello,

Since Novembre we are getting errors in the log

Wed Dec 18 17:23:09 2024: No server was found : /app/lxpsto01/stor2rrd/bin/netbackupperf.pl:273 :

Wed Dec 18 17:29:02 2024: read timeout at /usr/share/perl5/vendor_perl/Net/HTTP/Methods.pm line 268. :

the connexion check via the GUI is OK

the curl command using the API just hangs

Thanks

shimaore · December 19

the curl command using the API = now responds but takes a while

Pavel · December 19

send us logs

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

DavidL · December 20

If you problem is too low request timeout, you can increase it by following steps:

1.

Gunzip it and copy to home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rw-rw-r-- 1 stor2rrd stor2rrd 33126 Dec 20 15:44 netbackupperf.pl

If your web browser gunzips it automatically then just rename it: mv netbackupperf.pl.gz netbackupperf.pl

Make sure the filesize is the same as in the example above

2.

Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rw-rw-r-- 1 stor2rrd stor2rrd 20726 Dec 20 15:44 netbackupconf.pl

If your web browser gunzips it automatically then just rename it: mv netbackupconf.pl.gz netbackupconf.pl

Make sure the filesize is the same as in the example above

3. cd home/stor2rrd/stor2rrd/etc

4. Add export NETBACKUP_REST_API_TIMEOUT=number line to ./.magic

You can substitute number with any value between 1-270. If wrong value is set, timeout will fallback to 60s.

For example to set timeout for 2 min: export NETBACKUP_REST_API_TIMEOUT=120

Comments