MSA 2050 \ timed out after: 300 seconds. Interrupted system call

avantdil

Hello!
config check 

=========================

STORAGE: BER-RC-MSA2050: DOTHILL

=========================

  TCP connection to "10.244.208.137" on port "5989" is ok

  TCP connection to "10.244.208.137" on port "443" is ok

  TCP connection to "10.244.208.138" on port "5989" is ok

  TCP connection to "10.244.208.138" on port "443" is ok

/usr/bin/wbemcli -noverify -nl ei https://stor2rrd:XXXXX@10.244.208.137:5989/root/dhs:cim_computersystem

/usr/bin/wbemcli -noverify -nl ei https://stor2rrd:XXXXX@10.244.208.138:5989/root/dhs:cim_computersystem

/usr/bin/wbemcli -noverify -nl ei https://stor2rrd:XXXXX@10.244.208.137:5989/root/hpq:cim_computersystem

SMI-S API is ok, going to test Web-browser interface (WBE) through https

/usr/bin/perl /home/stor2rrd/stor2rrd/bin/dothill_apitest.pl stor2rrd XXXXX 10.244.208.137 https

WBE via https is ok

  connection ok

 tail /home/stor2rrd/stor2rrd/logs/error.log-BER-RC-MSA2050

Fri Dec  3 07:34:26 2021: Fri Dec  3 07:34:26 2021 command: /usr/bin/wbemcli -nl -t -noverify ei 'https://stor2rrd:XXXXX@10.244.208.138:5989/root/hpq:CIM_BlockStorageStatisticalData' timed out after: 300 seconds /home/stor2rrd/stor2rrd/bin/dothillperf.pl:2608 : Interrupted system call

Fri Dec  3 07:39:26 2021: Fri Dec  3 07:39:26 2021 command: /usr/bin/wbemcli -nl -t -noverify ei 'https://stor2rrd:XXXXX@10.244.208.138:5989/root/hpq:CIM_BlockStorageStatisticalData' timed out after: 300 seconds /home/stor2rrd/stor2rrd/bin/dothillperf.pl:2608 : Interrupted system call

avantdil

I have configured 7 such storage systems in the same way, but there are problems here

Pavel

Hi,

run this, how long it takes? It will be printed at the end,  supply password when you are asked

time /usr/bin/wbemcli -nl -t -noverify ei 'https://stor2rrd@10.244.208.138:5989/root/hpq:CIM_BlockStorageStatisticalData'

avantdil

it's funny, but 

[stor2rrd@ekb-stor2rrd root]$ time /usr/bin/wbemcli -nl -t -noverify ei 'https://stor2rrd@10.244.208.138:5989/root/hpq:CIM_BlockStorageStatisticalData'

Enter password:

*

* /usr/bin/wbemcli: Http Exception: Server returned nothing (no headers, no data)

*

real    12m32.974s

user    0m0.067s

sys     0m0.097s

Pavel

after 12 minutes it returned nothing?

what is your storage firmware? older one?

What about other 6 storage devices, same issue? same firmware?

avantdil

target storage have FW VL100P001\VLS100R03-02 (older than the others)
others storages have different version - VL270P003, VL270P002, VL270P004
maybe there is a known problem with this firmware?

Pavel

I suppose the other storage devices work, right?

It looks like firmware issue, we have already seen that for older firmwares, upgrade or log a call with HPE ...

avantdil

yes, other devices work fine.
I'll try to schedule an upgrade.

Thanks!

avantdil

I updated FW and nothing has changed (I re-added MSA to stor2rrd with completely clear all data of this storage)