3PAR Data lost

vvassyukov

Hello. On June 25 at 18:10, we lost graphs from all 3PAR HPE storage systems, which we have 3. I found that there was no 3PAR CLI on the lpar2rrd server, although this software was definitely installed, since without it we would not have any graphs at all. I reinstalled 3PAR CLI connection testing shows the following

[stor2rrd@xorux-mon stor2rrd]$ ./bin/config_check.sh v8450-sh

=========================

STORAGE: v8450-sh: 3PAR

=========================

  TCP connection to "10.99.254.103" on port "22" is ok

CLI Client version: 3.3.2

  TCP connection to "10.99.254.103" on port "5782" is ok

Using 3PAR CLI /opt/hpe_3par_cli/bin/cli, PWF:/home/stor2rrd/stor2rrd/etc/.3par-10.99.254.103.pwf

export TPDCERTDIR=/home/stor2rrd/stor2rrd/etc; export TPDPWFILE=/home/stor2rrd/stor2rrd/etc/.3par-10.99.254.103.pwf; /opt/hpe_3par_cli/bin/cli -sys 10.99.254.103 -pwf /home/stor2rrd/stor2rrd/etc/.3par-10.99.254.103.pwf showuser

  connection ok

No LAN configured :

[stor2rrd@xorux-mon stor2rrd]$

but there is still no data

Pavel

Hi,

send us logs

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

vvassyukov

On the problem, I additionally inform you that multiple errors have appeared in the error log since the problem occurred

Thu Jun 24 18:30:27 2021: v8450-kt : data_load.pl failed: Can't use an undefined value as a HASH reference at /home/stor2rrd/stor2rrd/bin/LoadDataModule.pm line 49320.

 /home/stor2rrd/stor2rrd/bin/data_load.pl:109 : No such process

Thu Jun 24 18:35:31 2021: v8450-kt : data_load.pl failed: Can't use an undefined value as a HASH reference at /home/stor2rrd/stor2rrd/bin/LoadDataModule.pm line 49320.

 /home/stor2rrd/stor2rrd/bin/data_load.pl:109 : No such process

Thu Jun 24 18:40:26 2021: v8450-kt : data_load.pl failed: Can't use an undefined value as a HASH reference at /home/stor2rrd/stor2rrd/bin/LoadDataModule.pm line 49320.

 /home/stor2rrd/stor2rrd/bin/data_load.pl:109 : No such process

Pavel

yes, that is the problem, send logs as per above if you can

vvassyukov

logs loaded

vvassyukov

Hi! Is there any news on our problem?

zeqmx51

Has this been resolved, if so is there a patch that can be downloaded?

Pavel

Hi,

do you have similar issue?

What is your LPAR2RRD version?

Above fix is included in the latest release 7.40.

zeqmx51

Hi, Yes I have the same issue and we are running 7.20, plan to uppgrade now :-)

Tnx