No SAN switchs in the interface

roy

The SAN switchs are appearing in the Health Status, but clicking on them does nothing
And no San Switch BNA in the left Menu
We were using version 2.8, upgraded to 7 and still didn't fix the issue

Karel

Hi,

Send us logs. 

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
tar cvhf logs.tar logs tmp/*txt
gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

Karel

Hi Roy,

Connection is fine but BNA does not provide data for ports.

We have already seen it a few times.

This what helped :

1. BNA restart

2. re-creation of stor2rrd user in BNA and re-discovering switches

Go for 1 option and wait an hour.

If no joy then try 2.

roy

Hi Karel,

Tried both options above, completely removed the switchs and BNA from stor2rrd and rediscovered them... waiting one hour between each action.
Not fixed yet.

Any other options?

Thank you

roy

I still see all those errors during the load

Fri Dec 11 10:51:50 2020: Could not find port1-4 file: /stor2rrd/stor2rrd/data/B8510-MAR-04-BNA/port1-4.rrd /stor2rrd/stor2rrd/bin/san.pl:1606

Karel

Hi,

here is a procedure provided by our user who had the same issue as you.
Maybe this will help you as well.

Switches discovered through BNA (and the entire switch subsection within the GUI) completely disappeared from STOR2RRD.
Checked the BNA server and noticed that the MAIN SERVER under the Brocade Server Management Console was not started.
Started the MAIN SERVER (process = dcmsrv.exe).
Deleted a single fabric from BNA (left other fabrics as is).
Rediscovered that same fabric from BNA.
Waited a few hours and ran the load script.
STOR2RRD populated ALL data into the GUI for all fabrics within that BNA instance (even though the rediscovery was only done on a single fabric).

roy

Hi,

We tried the above procedure, didn't fix it
dcmsrv.exe was running, but we did restart BNA anyway
Removed and rediscovered a fabric

Karel

Hi,

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
tail logs/error.log-<BNA IP or hostname>

Do you see there new error messages like this one?

Thu Dec 10 14:40:19 2020: ERROR : SWITCH : switchXY-BNA : Can't create PORTS.cfg and HEALTH_STATUS.txt! Ports not found!/stor2rrd/stor2rrd/bin/bnaperf.pl:497 :

If so, then this issue is still not resolved.
This error message means the BNA does not provide statistics for switch's ports.

You can try to collect statistics by yourself, use these cURL commands for that:

1. Logging in

- set <BNA user>, <user password>, <BNA IP>, <BNA PORT>

curl -ks -X POST -H "WSUsername:<BNA user>" -H "WSPassword:<user password>" -H "Accept:application/vnd.brocade.networkadvisor+json;version=v1" -i https://<BNA IP>:<BNA PORT>/rest/login

2. realtime performance statistics for 1 FC switch

- set <WStoken>, <switchWWN>, <BNA IP>, <BNA PORT>

curl -ks -X GET -H "WStoken:<WStoken>" -H "switchWWN:<switchWWN>" -H "Accept:application/vnd.brocade.networkadvisor+json;version=v1" https://<BNA IP>:<BNA PORT>/rest/fcswitchstats

3. Logging out

- set <WStoken>, <BNA IP>, <BNA PORT>

curl -ks -X POST -H "WStoken:<WStoken>" -H "Accept:application/vnd.brocade.networkadvisor+json;version=v1" -i https://<BNA IP>:<BNA PORT>/rest/logout

Unfortunately we do not know any other solution how to resolve this issue. So you can contact your BNA support and ask them how to fix that. Create a ticket with them and provide them these cURL commands and their outputs.
Let us know if they will provide you some proper fix or procedure how to fix that. Thanks!

roy

Hi,

I dont have the log files "error.log-<BNA IP or hostname>"
None of the switchs are generating log files in /logs

But I have these below error in the error.log file, for every switch

Wed Dec 16 12:10:22 2020: Switch is not updated! /stor2rrd/stor2rrd/data/B8510-CLY-05-BNA/PORTS.cfg does not exists! Skip load total_summary.rrs No such file or directory/stor2rrd/stor2rrd/bin/san_rrdupdate.pl:389 : No such file or directory

For the curl commands, I am able to log in using the stor2rrd user and command 1 works fine

But for command 2, I get this
RSError [errorCode=4001, errorMsg=Token in header is null or empty]

We are using BNA for EMC CMCNE version 14.4.5 build 16

Karel

Hi,

error log of your BNA:

ls -l /stor2rrd/stor2rrd/logs/error.log-sp02*

In the second command you have to use "WStoken" which is generated in the first command.

roy

Hi

Yes I have the BNA server log and it contains lots of:
Wed Dec 16 13:20:07 2020: ERROR : SWITCH : B6520-CLY-01-BNA : Can't create PORTS.cfg and HEALTH_STATUS.txt! Ports not found!/stor2rrd/stor2rrd/bin/bnaperf.pl:497 :

Ok, it works better with the WStoken
But only give me back this:

{"responseList":[]}

Karel

Hi,

empty responseList means that your BNA just doesn't provide statistics for ports.
We have already seen that a several times. Unfortunately we don't have any other solution than that i already wrote you. BNA is not our software.

You can raise a ticket with your BNA support. Provide them cURL commands and outputs. This should be enough. Pls let us know if they will provide you some proper fix or procedure how to fix that. Thanks!

roy

Thank you Karel,
We will keep you posted if we are able to fix anything

roy

Hi Karel, 
An update on the subject: Reinstalling BNA solved the issue.