No VMAX/PMAX in Capacity Pool after upgrade to Unisphere

After upgrading the Unisphere to, STOR2RRD is not showing Capacity Pool for VMAX and PMAX
They show up under Capacity

But not under Capacity Pool

We are using STOR2RRD v2.81



  • Hi,

    send us logs

    Note a short problem description in the text field of the upload form.

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

    tar cvhf logs.tar logs tmp/*txt

    gzip -9 logs.tar

    Send us logs.tar.gz via

  • Hi Pavel

    Also noticed another error, on STOR2RRD 2.81, maybe its only on our system... The Export to csv in Capacity is generating an error csv file, yet its fine in Capacity Pool
  • Hi Roy,

    use this file as a fix:

    Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)
    -rwxr-xr-x 1 stor2rrd stor2rrd 218996 Oct 13 15:23
    If your web browser gunzips it automatically then just rename it: mv
    Assure that file size is the same as on above example

    Let it work about 1-2 hours after deploying that file. Pls let us know if that helped.
  • Hi Roy,

    regarding second issue. Can you send us the error message from that csv file?
  • The error inside the csv file
    X-XoruX-Error: QUxMOkFMTDpjYXBfdG90YWwgZmFpbGVkIEVSUk9SOiBpbnZhbGlkIHJwbiBleHByZXNzaW9uIGluOiB0b3QwLDAsKyBhdCAvc3RvcjJycmQvc3RvcjJycmQvYmluL2RldGFpbC1ncmFwaC1jZ2kucGwgbGluZSA5OTI4LgogL3N0b3IycnJkL3N0b3IycnJkL2Jpbi9kZXRhaWwtZ3JhcGgtY2dpLnBsOjc2NA==
  • Replaced the vmaxperf file, didnt fix the Capacity pool but now I have all zeros in Capacity for PMAX/VMAX

  • Hi Roy,

    you have to wait at least one hour after deploying that file. Your stor2rrd did not collect data from your VMAX/PMAX devices.
  • Thank you
    The Capacity Pool issue is fixed
  • Hi Roy,

    ok, thanks for confirmation. What about second issue?
  • Still getting the error in the csv file

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