IBMX XIV GEN3 - No volume mapping

I have configured 4 different XIV arrays into STOR2RRD.  So far everything appears to be working except volume mapping. 
The configuration menu selection shows all the pools and volumes.
The mapping menu selection shows all the hosts in the hosts column, but the volume column show N/A.
The pool, items menu selection shows all the pools and data is being collected.
The volume, items menu selection shows all the volumes and data is being collected.
The hosts menu selection shows all the hosts, but selecting an individual host returns "There is no any volume connected to that host: HOST NAME".

Is there something I did not set correctly?


  • Hi,

    this one should fix it:

            Download the patch file, untar it and install as the owner of STOR2RRD installation:
            Download link:

            su - stor2rrd
            tar xvf stor2rrd-2.41-02.tar
            cd stor2rrd-2.41-02

            cd /home/stor2rrd/stor2rrd

            refresh the GUI when it finishes (Ctrl-F5)

    It is cumulative since 2.40.
  • This does not appear to be working.  If it makes a difference this is the virtual appliance.
    There are four total XIV arrays.  The hosts are mapping to the correct array - but there are no volumes mapped to any of the hosts. 
  • It might take some time this you see it.
    If it is still not there then logs:

    Note a short problem description in the text field of the upload form.
    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    tar cvhf logs.tar logs etc tmp/*txt
    gzip -9 logs.tar
    Send us logs.tar.gz via

  • Were you able to look at the logs I uploaded? Thanks
  • Hi,

    are all 4 XIVs you have affected by that?

  • yes - all four XIV arrays are affected.  I also have two Nimble arrays in this configuration and the mapping is working correctly on the Nimble. 
  • I am affraid we will not able to do anything with that this year.
    It definitelly works for other users, not sure if that has been tested against GEN3, we actually have no access to any XIV box.
    Give us reminder in 2nd week in Jan, we see if we have time for debuging this issue.

  • I am hitting the same issue where host mapping section show none in the web UI.
    Can we have a fix for this please.
  • Hi,

    your stor2rrd product version pls.
  • Stor2RRD 2.41

  •  We can see the GEN2 XIV reporting host statistics in our environment. Any updates on this bug , it would be nice to have the host statistics from the GEN3.
  • Hi,

    we actually do not have access to XIV gen3.
    We would need some data to troubleshoot the issue, can you provide us debug logs?

    cd /home/stor2rrd/stor2rrd

    echo "export DEBUG_FULL=1" >> etc/.magic
    echo "export DEBUG_SCRIPT=1" >> etc/.magic

    2. after 10 minutes there should be a script:
    data/<xiv name>/<xiv name>

    3. crate debug dir and run the script
    mkdir xiv-debug
    cd xiv-debug
    cp ../data/<xiv name>/<xiv name>
    ./<xiv name>

    4. send us log
    cd /home/stor2rrd/stor2rrd
    tar cvf d.tar xiv-debug stor2rrd/logs/output.log-<xiv name> stor2rrd/logs/error.log-<xiv name>
    gzip -9 d.tar

    5. remove debug settings in etc/.magic manually
    export DEBUG_FULL=1
    export DEBUG_SCRIPT=1

  • atifsyed
    edited June 2019
    Logs uploaded to the upload link
  • File name is
  • ok, we got, it, we will review it and let you know.
  • One thing that IBM support shared , I thought I should share this with you. The values returned by GEN-3 include compression metrics which GEN-2 didn't reported, even when we are not using it.
  • Hi,

    Try this fix:
    Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)
    -rwxr-xr-x 1 stor2rrd stor2rrd 54879 Jul  2 09:51
    If your web browser gunzips it automatically then just rename it: mv

    after copy script to bin directory

    wait about 2 hours then

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

    rm tmp/2*


    refresh GUI.

    Let us know.

    Thank you
  • The Fix works !!! Thank you very much.

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