Lukas

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Lukas
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  • Hello Frédéric, There was a bug: 1. Apply this fix: https://download.xormon.com/patch/1.5-125-g73f4/OCEANSTOR.pm.gz Gunzip it and copy to this path in your Xormon application directory (755, xormon owner): server-nest/microservices/oceanstor/ -rwxrwxr-x 1 xormon xormon 95009 21. Aug 14.44 OCEANSTOR.pm If your web browser…
    in Storage Capacity table inconsistency Comment by Lukas August 21
  • Hello Frédéric, I apologize. My mistake. 1. Apply this fix: https://download.xormon.com/patch/1.5-100-g9e21e/OCEANSTOR.pm.gz Gunzip it and copy to this path in your Xormon application directory (755, xormon owner): server-nest/microservices/oceanstor/ -rwxrwxr-x 1 xormon xormon 95008 14. Aug 11.03 OCEANSTOR.pm If your web…
    in Huawei Ocean Stor issue Comment by Lukas August 14
  • Hello Frédéric, There was a bug: 1. Apply this fix: https://download.xormon.com/patch/1.5-83-g84c83/OCEANSTOR.pm.gz Gunzip it and copy to this path in your Xormon application directory (755, xormon owner): server-nest/microservices/oceanstor/ -rwxrwxr-x 1 xormon xormon 94667 14. Aug 07.38 OCEANSTOR.pm If your web browser…
    in Huawei Ocean Stor issue Comment by Lukas August 14
  • Hello, There is a bug. Data collection may not work for SSY10 PSP17 version and above. Apply this version. After the upgrade, data collection should work. https://stor2rrd.com/download-static/stor2rrd-7.84-14.tar Note: This patch will be included in version 7.90 and higher. Thank you
    in Datacore SSY10 PSP17 and Stor2rrd 7.80 Comment by Lukas June 17
  • Hello, Any news? Does the fix work? Thank you
    in HPE-Storeonce Comment by Lukas March 7
  • Hello, If the problem still persists, send us the current logs. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt data/VSP-E590/IOSTATS/* data/VSP-E590/log/* gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in get_pool_csv_report error when launch command load.sh in installation process Comment by Lukas March 7
  • Hello Ahmed, About five days ago, we sent you a fix by email. 1. Apply this fix: ttps://download.stor2rrd.com/patch/7.83-4-5-g5548/storeonceperf.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, lpar2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd 91561 Feb 23 12:49 storeonceperf.pl If your web browser gunzips it…
    in HPE-Storeonce Comment by Lukas February 28
  • Hello, You probably don't have port 11099 enabled. su - stor2rrd # lpar2rrd on the virtual appliance cd /home/stor2rrd/stor2rrd telnet X.X.X.X 11099 Where X.X.X.X is SVP IP Allow the port 11099. Then connection test of the device. su - stor2rrd # lpar2rrd on the virtual appliance cd /home/stor2rrd/stor2rrd…
    in Command faild: java - when check connection with Storage Hitachi VSP5600 Comment by Lukas February 27
  • Hello, Send us these logs: cd /home/stor2rrd/stor2rrd tar cvhf logs.tar /opt/hds/90-09-23/log/* /home/stor2rrd/stor2rrd/data/Hitachi-VSP5600-01/log/* gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in Command faild: java - when check connection with Storage Hitachi VSP5600 Comment by Lukas February 22
  • Hello, I can see where problem is. under root chown -R lpar2rrd /opt/hds then su -l lpar2rrd cd /home/stor2rrd/stor2rrd ./bin/config_check.sh VSP-E590 I think the test will run fine now. You should see data in the GUI within an hour. Let us know. Thank you
    in get_pool_csv_report error when launch command load.sh in installation process Comment by Lukas February 22
  • Hello, Send us output from these commands: su - lpar2rrd cd /home/stor2rrd/stor2rrd ./bin/config_check.sh VSP-E590 ls -l /opt/hds/90-09-23 Thank you
    in get_pool_csv_report error when launch command load.sh in installation process Comment by Lukas February 20
  • Hello, 1. Send us connection test of the device su - stor2rrd # lpar2rrd on the virtual appliance cd /home/stor2rrd/stor2rrd ./bin/config_check.sh Hitachi-VSP5600-01 Thank you
    in Command faild: java - when check connection with Storage Hitachi VSP5600 Comment by Lukas February 20
  • Hello Michel, Send us the logs and run test the connection of the device that is not working. su - stor2rrd (lpar2rrd on virtual appliance) cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir ./bin/config_check.sh <STORAGE ALIAS> > tmp/connection_test.txt tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send…
    in Datacore 10.0 PSP 15 Update 2 Comment by Lukas July 2023
  • Hello, Send us logs. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in IBM FlashSystem 5200 ports drawing issue Comment by Lukas March 2023
  • Hello, What version of stor2rrd do you have? Thank you
    in IBM FlashSystem 5200 ports drawing issue Comment by Lukas March 2023
  • Hello, Send us logs. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in INFORTREND.pm line 124: load_host failed: Month '-1' out of range 0..11 Comment by Lukas February 2023
  • Hello, Is there any load on the storage Infortrend-storage1? 1. Send us screenshot STORAGE -> Infortrend-storage1 -> POOL -> IO 2. Apply these fixes: https://download.stor2rrd.com/patch/7.60-2-1-g9be3/storage.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd…
    in INFORTREND.pm line 124: load_host failed: Month '-1' out of range 0..11 Comment by Lukas February 2023
  • Hello, 1. We will prepare a debugging script for you. 2. No. It doesn't matter if you use ssh or rest api. Do the following cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir ls -l html/jquery/ > tmp/html.txt ls -l www/jquery/ > tmp/www.txt ls -l data/3PAR-SOLOD/ > 3par_list.txt tar cvhf logs.tar tmp/*txt…
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, 1. About connection test of the storage via GUI. Try this fix: https://download.stor2rrd.com/patch/7.51-4/device_cfg.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, lpar2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd 61025 9. Nov 10.55 device_cfg.pl If your web browser gunzips it automatically then just…
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, I apologize for delay. You ignore connection test error of the storage via GUI. We will send you the fix. Do you see data in GUI? If not send us logs: cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt data/htc01m1/log/* gzip -9 logs.tar Send us logs.tar.gz via…
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, Try this fix: https://download.stor2rrd.com/patch/7.51-4/vspg_apitest.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd 9948 Nov 3 12:19 vspg_apitest.pl If your web browser gunzips it automatically then just rename it: mv vspg_apitest.pl.gz vspg_apitest.pl…
    in 3par CPG alert Comment by Lukas November 2022
  • ok. It is strange. 1. Are there special characters in the password? 2. Do the following: su -l stor2rrd (lpar2rrd on virtual appliance) cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir ./bin/config_check.sh <STORAGE ALIAS> Thank you
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, ok. Try this curl command: curl -k -X POST -u <user>:<password> https://<IP>:23451/ConfigurationManager/v1/objects/storages/730000211918/sessions -H 'Content-Type: application/json' -H 'Accept: application/json' -H 'Connection: keep-alive' Thank you
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, According to the error, the username or password is entered incorrectly in form. Check it out. Thank you
    in 3par CPG alert Comment by Lukas November 2022
  • Hello, Do the following: su -l lpar2rrd cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir ./bin/config_check.sh <storage name> > tmp/connection_test_storage.txt ls -ltR /opt/hds/ > tmp/hds_list.txt tar cvhf logs.tar logs tmp/*txt data/<storage name>/log/* /opt/hds/93-06-22/log/* gzip -9 logs.tar Send us…
    in New version Export Tool 2 cannot run as user lpar2rrd ? Comment by Lukas August 2022
  • Hello, su -l lpar2rrd cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir cd /opt/hds/93-06-22 ./runUnix.sh show interval -ip 192.168.255.66 -login <username> <password> echo $? mkdir /tmp/export_tool_data ./runUnix.sh export data -ip 192.168.255.66 -login <username> <password> -outpath /tmp/export_tool_data…
    in New version Export Tool 2 cannot run as user lpar2rrd ? Comment by Lukas August 2022
  • Hello, Send us logs. Note a short problem description in the text field of the upload form. cd /home/lpar2rrd/lpar2rrd # or where is your LPAR2RRD working dir tar cvhf logs.tar logs tmp/*txt tmp/*json tmp/hyperv_* gzip -9 logs.tar Send us logs.tar.gz via https://upload.lpar2rrd.com You might even attach screenshots when it…
    in 9009-22 IBM power9 servers CPU charts missing after 7.40 upgrade Comment by Lukas August 2022
  • Hello, 1. I can see bug in E590 -> CPU -> Total -> (Total tab). It should not be an empty graph. Here is the fix: https://download.stor2rrd.com/patch/7.40/storage.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd 1099921 Jun 10 12:37 storage.pl If your web browser…
    in Bug with E590 CPU Total Display Comment by Lukas June 2022
  • Hello, Send us logs su - stor2rrd (lpar2rrd if you are on the appliance) cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt data/E590/IOSTATS/* data/E790/IOSTATS/* gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in Bug with E590 CPU Total Display Comment by Lukas June 2022
  • Hello, It looks a good. Do you see data in GUI? If not, send us logs cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt data/htc01/IOSTATS/* gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com Thank you
    in HUS-VM via API Comment by Lukas June 2022
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