IBM Storewize stop collecting

jim.lung@ycdsb.ca · April 2016

I have implemented the Virtual Appliance for a few days and everything is running fine. Starting from this morning at approximately 3:50am, it stop collecting all the data. I have rebooted the appliance this morning at 9:00am an there is no activity (data) is being collected.

Can someone shed some light on this?

TIA

Pavel · April 2016

Hi,

there can be many reasons.
Check
- if svcperf process is running per each Storwize.
- anything oblivious is not in logs/error.log-

Send us logs if you go nowhere:
cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
find data -exec ls -ld {} \; > tmp/list_data.txt
ps -ef |egrep "2rrd|svc|xiv|ds8|ds5|hus" >> tmp/list_data.txt
tar cvhf logs.tar logs etc tmp/*txt *.out # do not miss "h" option in tar
gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

jim.lung@ycdsb.ca · April 2016

Hi Pavel,

Thanks for your help, it seems that it started to work at 10:30 after the reboot. Could you think of anything that might have caused it to stop?

Pavel · April 2016

Hi,

No idea. Send us logs as per above if you want to analyse it.
Do you see a gap in all data?
It is something we have no evidence from our users. It does not happen normally.

jim.lung@ycdsb.ca · April 2016

the thing is, after I rebooted the server, it work until today at approximately 10:45am.

IBM Storewize stop collecting

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