VNXe - no data collection after upgrade to v2.52

Hello:

After I've upgraded STOR2RRD to version 2.52, data collection for my VNXe3200 (software version 3.1.8.9340299) stopped.
Connection to the storage is fine, all checks passed but still no data.

Please advise.

I'm sending over the logs.

Comments

  • Hi,

    yep, logs we would need

    Note a short problem description in the text field of the upload form.

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    tar cvhf logs.tar logs tmp/*txt
    gzip -9 logs.tar

    Send us logs.tar.gz via https://upload.stor2rrd.com

  • Hi,

    you have to set "low verifying level" or you can use "medium" level, but you have to accept and store certificate at the first connection.
    Tue May  7 08:30:47 2019: uemcli command failed: "/usr/bin/uemcli -d x.x.x.x -u stor2rrd -p XXXXX -noHeader /event/alert/hist show -detail -severity error -limit 500 -output csv" : /home/stor2rrd/stor2rrd/bin/unityperf.pl:1347 :
    Tue May  7 08:30:47 2019: Remote certificate: :
    Tue May  7 08:30:47 2019: Issuer:     x :
    Tue May  7 08:30:47 2019: Subject:    x :
    Tue May  7 08:30:47 2019: Valid from: 2018-09-11 13:53:07 Z :
    Tue May  7 08:30:47 2019: Valid to:   2021-09-10 13:53:07 Z :
    Tue May  7 08:30:47 2019: Serial:     x :
    Tue May  7 08:30:47 2019: Id:         x :
    Tue May  7 08:30:47 2019: Would you like to: :
    Tue May  7 08:30:47 2019:   [1] Accept the certificate for this session :
    Tue May  7 08:30:47 2019:   [2] Reject the certificate :
    Tue May  7 08:30:47 2019:   [3] Accept and store :

    Follow this documentation:

    https://www.stor2rrd.com/EMC-PowerMax-VMAX-VNX-Unity-VPLEX-DataDomain-Isilon-XtremIO-CLARiiON-Celerra-monitoring.htm

    --> Unity tab or VNXe tab

    --> Setting security level under root user


    Let us know, if that helped you, thanks.

  • Hi,

    just one more thing. Send us the output of this command pls:
    ls -l /home/stor2rrd/stor2rrd/data/VNXe-GWD/*perf_* | wc -l


  • Hi,

    certificat issue also can resolve running this cmd and select option [3], change IP and password.

    under stor2rrd account:
    /usr/bin/uemcli -d x.x.x.x -u stor2rrd -p XXXXX -noHeader /event/alert/hist show -detail -severity error -limit 500 -output csv


  • 1. connectivity test:
    perl /home/stor2rrd/stor2rrd/bin/conntest.pl XXX.XXX.XXX.XXX 443
      TCP connection to "XXX.XXX.XXX.XXX" on port "443" is ok

    2. Storage query (under root and stor2rrd users):
    uemcli -d XXX.XXX.XXX.XXX -u Local/admin -p 'XXXX' /user/account show
    Storage system address: XXX.XXX.XXX.XXX
    Storage system port: 443
    HTTPS connection

    1:   
    ......

    2:   
    ......

    3:    ID   = user_stor2rrd
          Name = stor2rrd
          Role = operator
          Type = local


    3. executing event/alert command under 'stor2rrd' user:
    uemcli -d XXX.XXX.XXX.XXX -u Local/stor2rrd -p 'XXXXX' -noHeader /event/alert/hist show -detail -severity error -limit 500 -output csv
    Operation failed. Error code: 0x1000017
    Command line parsing failed near "-severity" token.
    There is a syntax error in the command. Please recheck the command syntax. (Error Code:0x1000017)

    NOTE:
    executing (under stor2rrd user)
     uemcli -d XXX.XXX.XXX.XXX -u Local/stor2rrd -p 'XXXXX' -noHeader /event/alert/hist show -detail

    returns a full list of alerts (below is an example):
    ....
    98:   Time        = 2019-04-25 12:11:21.725
          Message     = System ABCxxxxx is operating normally
          Description = "The system is operating normally."
          Severity    = info
    ....







  • output of "ls -l /home/stor2rrd/stor2rrd/data/VNXe-GWD/*perf_* | wc -l"
    7841

  • Hi,

    one more output pls:

    uemcli -d XXX.XXX.XXX.XXX -u Local/stor2rrd -p 'XXXXX' -noHeader /event/alert/hist show -detail | head -30

  • Please review the output below:

    1:    Time        = 2019-04-25 11:57:56.255
          Message     = The DPE has faulted (Part Number 100-542-446-07, Serial Number xxxxxx).
          Description = "The Disk Processor Enclosure (DPE) has faulted. This may have occurred because of a faulted subcomponent. Identify and fix the issue with the subcomponent. If the problem persists, contact your service provider. (https://xxx.xxx.xxx.xxx/VNXe/help/webhelp/en_US/index.htm?#vxeuni_t_disk-processor_enclosure_has_faulted.html)"
          Severity    = critical

    2:    Time        = 2019-04-25 11:58:03.748
          Message     = Storage resource XXXXX_xxx is filling up.
          Description = "The file system is running out of space. Allocate more storage space to the storage resource. (https://xxx.xxx.xxx.xxx/VNXe/help/webhelp/en_US/index.htm?#vxeuni_t_increase_the_size_of_a_storage_resource.html)"
          Severity    = warning

    3:    Time        = 2019-04-25 11:58:10.263
          Message     = Storage resource XXXXX_xxx is filling up.
          Description = "The file system is running out of space. Allocate more storage space to the storage resource. (https://xxx.xxx.xxx.xxx/VNXe/help/webhelp/en_US/index.htm?#vxeuni_t_increase_the_size_of_a_storage_resource.html)"
          Severity    = warning

    4:    Time        = 2019-04-25 11:58:22.659
          Message     = Host <hostname_here> is operating normally.
          Description = "The component is operating normally. No action is required."
          Severity    = info

    5:    Time        = 2019-04-25 11:58:22.816
          Message     = Host <hostname_here> is operating normally.
          Description = "The component is operating normally. No action is required."
          Severity    = info

    6:    Time        = 2019-04-25 11:58:22.980
          Message     = Host <hostname_here> is operating normally.
          Description = "The component is operating normally. No action is required."
          Severity    = info



  • Hi,

    ok, just remove following files:

    rm /home/stor2rrd/stor2rrd/data/VNXe-GWD/*perf_*

    After then just wait about 1-2 hours.

    Let us know if that helped.


    If not, then send us new logs.

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    tar cvhf logs.tar logs tmp/*txt
    gzip -9 logs.tar

    Send us logs.tar.gz via https://upload.stor2rrd.com

  • So far, so good.
    Thank you very much for your help.
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