New install can't see any stats error durign .load.sh

radiocc80

Hi, 

I've deployed the latest Stor2rrd Vritual Appliance. I'm testing with a Hitacti G700. I've got Stor2rrd configured as part of the installation. I've setup and configured stor2rrd.cfg and storage-list.cfg for the G700. When I run the config_check.sh the script completes - I think -  "see below". 

=========================

STORAGE: VSPG-700: VSPG

=========================

  TCP connection to "xxx.xxx.xxx.xxx" on port "1099" is ok

  TCP connection to "xxx.xxx.xxx.xxx" on port "51099" is ok

  TCP connection to "xxx.xxx.xxx.xxx" on port "51100" is ok

  WARNING : TCP connection to "xxx.xxx.xxx.xxx" on port "51101" has failed! It might need to be open on the firewall.

Health status test

  UDP connection to "xxx.xxx.xxx.xxx" on port "161" is ok

san_verify.pl:

snmpwalk -v 2c -c public xxx.xxx.xxx.xxx 1.3.6.1.4.1.116.5.11.4.1.1

SNMP version  : 2c (default)

Port          : 161 (default)

Timeout       : 5 seconds

Community     : public

Storage name  : XXXXXXXXXXX-XXX

Health status for VSPG-700 : ok

Loading ExportTool...

Missing ip

2019/06/19 13:02:29 start Export Loader Version : 88-00-00

2019/06/19 13:02:29  command file path=/opt/hds/hds_test/command2.txt

2019/06/19 13:02:29  log file path    =/opt/hds/88-03-22/log

2019/06/19 13:02:29  log file name    =loader0619130229.log

2019/06/19 13:02:29  ExportLoader mode=ALL

2019/06/19 13:02:29  download port    =51099

2019/06/19 13:02:29 read target address from command file.

2019/06/19 13:02:29 Missing ip

2019/06/19 13:02:29 ExportLoader fail.

2019/06/19 13:02:29 ExportLoader finish. exitcode=101

Loading ExportTool...

Export tool start [Version 88-03-22-FF/00]

command file = /opt/hds/hds_test/command.txt

[  1] ip 22.98.68.132        ; Specifies IP adress of SVP

[  2] dkcsn 445381           ; Specifies Serial Number of SVP

[  3] login User = [stor2rrd], Passwd = [****************]

[MPC Software Version] 88-03-22-60/00

[ExportTool version] 88-03-22-FF/00

[ExportTool IF version] 88-00-00

Unable to get time range for monitoring

[  4] show                  ; output storing period

Monitoring time range

From : 0000/00/00 00:00 - To : 0000/00/00 00:00 Interval : 0min.

[  5] group Port ; Port usage

[  6] range -0001:

Unable to get time range for monitoring

[  7] outpath "/opt/hds/hds_test/performance"  ; specifies the sub-directory in which files will be saved

[  8] option nocompress

[  9] apply

Export tool end

raidcom : User on Serial#(445381) was removed.

  connection ok

After about 15-20min I run the load.sh and it fails, 

adding to menu : S : VSPG-700 CPU

VSPG cleaning  : /home/lpar2rrd/stor2rrd/data/VSPG-700/log -mtime +2 -exec rm -f {};

end time       : Wed Jun 19 13:03:43 BST 2019

An error occured, check /home/lpar2rrd/stor2rrd/logs/error.log and output of load.sh

$ tail -1 /home/lpar2rrd/stor2rrd/logs/error.log

Wed Jun 19 13:03:35 2019: VSPG-700: Problem with configuration load, no VOLUME has been found, is there really exist one? : /home/lpar2rrd/stor2rrd/data/VSPG-700/config.html /home/lpar2rrd/stor2rrd/bin/LoadDataModule.pm:36349

Wed Jun 19 13:03:43 BST 2019

When I log onto the GUI I can see some mapping information all the other tabs are blank. To add - I can't see the G700 and and of its sub tabs (cpu, capacity etc) in the right hand column

Thanks

H

Lukas

Hello,

Send us logs pls.

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt data/VSPG-700/log

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com


You might even attach screenshots when it helps in understanding of the issue.

thank you