IBM Storewize stop collecting

jim.lung@ycdsb.ca

I have implemented the Virtual Appliance for a few days and everything is running fine. Starting from this morning at approximately 3:50am, it stop collecting all the data. I have rebooted the appliance this morning at 9:00am an there is no activity (data) is being collected.

Can someone shed some light on this?

TIA

Pavel

Hi,

there can be many reasons.
Check
- if svcperf process is running per each Storwize.
- anything oblivious is not in logs/error.log-

Send us logs if you go nowhere:
cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
find data -exec ls -ld {} \; > tmp/list_data.txt
ps -ef |egrep "2rrd|svc|xiv|ds8|ds5|hus" >> tmp/list_data.txt
tar cvhf logs.tar logs etc tmp/*txt *.out # do not miss "h" option in tar
gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

jim.lung@ycdsb.ca

Hi Pavel,

Thanks for your help, it seems that it started to work at 10:30 after the reboot. Could you think of anything that might have caused it to stop?

Pavel

Hi,

No idea. Send us logs as per above if you want to analyse it.
Do you see a gap in all data?
It is something we have no evidence from our users. It does not happen normally.

jim.lung@ycdsb.ca

the thing is, after I rebooted the server, it work until today at approximately 10:45am.