Adding Macrosan unsuccessful

liyw

hi,

I got a new Macrosan storage just setuped as NAS, and I followed the guide to add this array to Stor2rrd.

Here is the output when I run the test from the UI:

SSH network connection: OK

TCP connection to 172.16.161.230:22 is OK.

TCP connection to 172.16.161.230:22 is OK.

TCP connection to 172.16.161.231:22 is OK.

TCP connection to 172.16.161.231:22 is OK.

Crontab test: OK

SSH authorization: NOK

ERROR: Unable to disconnect from remote machine (SP1)
ERROR: Unable to disconnect from remote machine (SP2)
Hostname    : 172.16.161.230
Hostname    : 172.16.161.231
Name        : JXQ-MS5520G2-1
SP1
SP2

FTP authorization: OK

   SP1
   Hostname : 172.16.161.230
   User     : odspftp

   SP2
   Hostname : 172.16.161.231
   User     : odspftp

FTP data test: OK

I also try to login to the SP and issue command "system mgt query" and got this:

(null)@(null) ODSP CLI> system mgt query 

Command failed. There is no device bat_info.

(null)@(null) ODSP CLI> 

Could anyone help to shed some light on me what's going on here and how can I fix it.

Many Thx.

Pavel

send us logs

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

liyw

Thanks for your response, I've uploaded the logs.

DavidL

Hi,

Send us also output from CLI command "ha mgt getstatus"

example:

(null)@(null) ODSP CLI>ha mgt getstatus

liyw

https://forum.xorux.com/discussion/comment/6173#Comment_6173

Here is the output:

(null)@(null) ODSP CLI> ha mgt getstatus

System HA Status    : normal

SP1 HA Running Status : single

SP2 HA Running Status : single

Command completed successfully.

(null)@(null) ODSP CLI> 

DavidL

Hi,

global health status seems to be ok, but your output: Command failed. There is no device bat_info, definitely indicate, that something is wrong with MacroSAN.

We will contact you in the following week with update.

liyw

Thanks alot.

I've created a support case with MacroSan. I'll keep you informed.

liyw

Hi,

MacroSan support solved this "no device bat_info" problem.

"admin" account is lack of priviledge to access some driver files. They used chmod to fix it temporarily and will address this problem in later releases.

But I still get "SSH authorization: NOK ERROR: Unable to disconnect from remote machine" when I test the storage config from WebUI, and no data graph showed up.

Pavel

what chmod exactly they did (just for our records)?

send us

• output from connection test
• actual logs

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

liyw

Hi,

logs just uploaded.

As far as I can recall, they use root account to chmod some files like /dev/i2c-* , and then "system mgt query" output in admin context return to normal.