get_pool_csv_report error when launch command load.sh in installation process

Rio

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Hi Sir,

We used the OVF to depoly the Xorux monitoring system for my storage.

The installation guide we referred is https://stor2rrd.com/Hitachi-VSPG-VSP-HUS-AMS-HNAS-monitoring.php and my storage is HDS VSP G130.

We tried to use REST API and Export Tools method to configure the system.

But when we ran the last commnad '/home/stor2rrd/stor2rrd/load.sh' we got the following error and but graph show on the Web GUI.

Thu Dec 14 15:54:47 2023: VSP-G130 : get_pool_csv_report error, no source: resp_t:h /home/stor2rrd/stor2rrd/bin/storage.pl:29157

Thu Dec 14 15:54:47 2023: VSP-G130 : get_pool_csv_report error, no source: data_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:29157

Thu Dec 14 15:54:47 2023: VSP-G130 : get_pool_csv_report error, no source: io_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:29157

Is anybody know how to solve this problem?

Thanks.

Rio

Pavel

send us logs, refer to this thread

Note a short problem description in the text field of the upload form.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

Rio

Hi Sir,

I have uploaded the logs.

Thanks.

Rio

Rio

Hi Sir,

The HDS G130 proble we encountered have been solved by your help.

The main problem is we don't use the correct firmware number folder to put HDS export tools.

Today, we add another HDS storage E590 to system and got the same problem.

Please help to solve HDS E590 problem.

logs.tar.gz

Thanks.

Rio

Lukas

Hello,

Send us output from these commands:

su - lpar2rrd

cd /home/stor2rrd/stor2rrd

./bin/config_check.sh VSP-E590

ls -l /opt/hds/90-09-23

Thank you

Rio

Hi Sir,

Please find the attached for the command output.

Thanks.

Rio

ls_output.txt

config_check_output.txt

Lukas

Hello,

I can see where problem is.

under root

chown -R lpar2rrd /opt/hds

then

su -l lpar2rrd

cd /home/stor2rrd/stor2rrd

./bin/config_check.sh VSP-E590

I think the test will run fine now. You should see data in the GUI within an hour.

Let us know.

Thank you

Rio

Hi Sir,

We also the the problem and done the command your provided yesterday.

The config_check.sh command result is seems no problem.

But the Web GUI is still have the same problem.

Thanks.

Rio

Rio

Hi Sir,

The problem is still can't be solved.

Please help to troubleshoot the problem.

Thanks.

Rio

Lukas

Hello,

If the problem still persists, send us the current logs.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt data/VSP-E590/IOSTATS/* data/VSP-E590/log/*

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

Thank you