INFORTREND.pm line 124: load_host failed: Month '-1' out of range 0..11

jjurcaga

Hello,

After successfully adding Infortrend storage using the GUI, I'm faced with an error when trying to run the /home/stor2rrd/stor2rrd/load.sh script.

The /home/stor2rrd/stor2rrd/logs/error.log file contains the following:

Argument "to" isn't numeric in subtraction (-) at /home/stor2rrd/stor2rrd/bin/INFORTREND.pm line 118.

Thu Feb 16 11:01:56 2023: Infortrend-storage1 : load_host failed: Month '-1' out of range 0..11 at /home/stor2rrd/stor2rrd/bin/INFORTREND.pm line 124.

======================

STOR2RRD version 7.60

STOR2RRD edition free

OS info Linux

Perl version v5.26.3

Web server info Apache

RRDTOOL version 1.7.0

SQLite version 3.26.0

Device count Get a quote via email

STORAGE

INFORTREND 4

======================

Could you help me troubleshoot the issue?

Thank you. Regards,

Jakub

damerva

Hello,

apply these 2 patches.

1.

https://download.stor2rrd.com/patch/7.60-1-6-g116a9/infortrendperf.pl.gz

Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rwxrwxr-x 1 stor2rrd stor2rrd 30378 Feb 20 09:59 infortrendperf.pl

If your web browser gunzips it automatically then just rename it: mv infortrendperf.pl.gz infortrendperf.pl

Assure that file size is the same as on above example

2.

https://download.stor2rrd.com/patch/7.60-1-6-g116a9/INFORTREND.pm.gz

Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rw-rw-r-- 1 stor2rrd stor2rrd 29679 Feb 20 09:59 INFORTREND.pm

If your web browser gunzips it automatically then just rename it: mv INFORTREND.pm.gz INFORTREND.pm

Assure that file size is the same as on above example

jjurcaga

Hello,

thank you, the patches helped - the storage has been successfully added. However the load.sh script finished with errors and no data can be seen in the GUI:

Tue Feb 21 11:01:51 2023: Infortrend-storage1 : get_pool_csv_report error, no source: data_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:28671 

Tue Feb 21 11:01:51 2023: Infortrend-storage1 : get_pool_csv_report error, no source: io_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:28671 

Tue Feb 21 11:01:59 2023: Storage is not defined Infortrend-storage1:INFORTREND:192.168.100.10:2c:161:public::0 /home/stor2rrd/stor2rrd/bin/volume_inactive.pl:98

Does this mean that some of the metrics are unavailable and thus can be ignored or that the monitoring is receiving no data at all?

How should I proceed?

Thank you. Regards,

Jakub

Lukas

Hello,

Is there any load on the storage Infortrend-storage1?

1. Send us screenshot

STORAGE -> Infortrend-storage1 -> POOL -> IO

2. Apply these fixes:

https://download.stor2rrd.com/patch/7.60-2-1-g9be3/storage.pl.gz

Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rwxr-xr-x 1 stor2rrd stor2rrd 1174402 Feb 22 12:23 storage.pl

If your web browser gunzips it automatically then just rename it: mv storage.pl.gz storage.pl

Assure that file size is the same as on above example

https://download.stor2rrd.com/patch/7.60-2-1-g9be3/volume_inactive.pl.gz

Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

-rwxr-xr-x 1 stor2rrd stor2rrd 34175 Feb 22 11:59 volume_inactive.pl

If your web browser gunzips it automatically then just rename it: mv volume_inactive.pl.gz volume_inactive.pl

Assure that file size is the same as on above example

3. Do the following

su -l stor2rrd

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

. etc/stor2rrd.cfg

perl bin/volume_inactive.pl

rm tmp/storage*cmd

./load.sh storage Infortrend-storage1

Do you see any errors?

Thank you

jjurcaga

Hello,

the GUI displays no info - see attached screenshot.

I've applied the patches, the error messages are somewhat similar:

Wed Feb 22 13:49:18 2023: stor1 : get_pool_csv_report error, no source: data_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:28700 

Wed Feb 22 13:49:18 2023: stor1 : get_pool_csv_report error, no source: io_rate:h /home/stor2rrd/stor2rrd/bin/storage.pl:28700 

Wed Feb 22 13:49:25 2023: stor1 :VOLUME:top:avrg - no cmd file:/home/stor2rrd/stor2rrd/tmp/stor1.proj4/VOLUME-top-m.cmd /home/stor2rrd/stor2rrd/bin/volume_inactive.pl:210

One difference is that I'm running the scripts as lpar2rrd user, the working directory is the same as yours but all the files are owned by lpar2rrd; user stor2rrd does not exist.

Thank you. Regards,

Jakub

Lukas

Hello,

Send us logs.

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

Thank you

jjurcaga

Hello,

I've uploaded the logs. I've added this thread's URL as a comment.

Regards,

Jakub

Karel

Hi Jakub,

follow these steps:

1. enable debugging
2. wait at least an hour
3. send us new logs
4. disable debugging

enable debugging

su - lpar2rrd

cd /home/stor2rrd/stor2rrd

echo "export INFORTREND_DEBUG=1" >>etc/.magic

send us new logs

cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir

tar cvhf logs.tar logs tmp/*txt

gzip -9 logs.tar

Send us logs.tar.gz via https://upload.stor2rrd.com

disable debugging

Just remove line "export INFORTREND_DEBUG=1" from etc/.magic

jjurcaga

Hello, I've followed the steps and uploaded the debug logs.

Regards,

Jakub