HPE-Storeonce
Comments
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Hi,
what is yoru stor2rrd version? If not the last one, then upgrade to 7.80-1, let us know if the issue persists.
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STOR2RRD version7.70
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upgrade to the 7.80-1 and let us know if the issue persist
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send us logs
Note a short problem description in the text field of the upload form.
cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
tar cvhf logs.tar logs tmp/*txt
gzip -9 logs.tar
Send us logs.tar.gz via https://upload.stor2rrd.com
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Dear
kindly, file have been uploaded.
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any update
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we already answered you a week ago via email, we need further data
We will need more data for debugging. Send us the IOSTATS files from the affected device
cd /home/stor2rrd/stor2rrd
tar cvhf logs.tar data/HPE-StoreonceDC1/IOSTATS/*
gzip -9 logs.tar
Send us logs.tar.gz via https://upload.stor2rrd.com
Thank you
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have been uploaded.
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we have not received anything
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Hello Ahmed,
About five days ago, we sent you a fix by email.
1. Apply this fix:
ttps://download.stor2rrd.com/patch/7.83-4-5-g5548/storeonceperf.pl.gz
Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, lpar2rrd owner)
-rwxr-xr-x 1 stor2rrd stor2rrd 91561 Feb 23 12:49 storeonceperf.pl
If your web browser gunzips it automatically then just rename it: mv storeonceperf.pl.gz storeonceperf.pl
Make sure the filesize is the same as in the example above
2. You should see data within an hour.
Let us know if the fix helped.
Thank you
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Dear
As you see the file has been uploaded on path , i will update you once get date
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Hello,
Any news? Does the fix work?
Thank you
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thank you
issue solved
Howdy, Stranger!
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