HPE - storage-system status: NOK

rza25
rza25
in HPE

Hi,

I have multiple storages monitored and one of the systems is reporting the Status as red: storage-system status: NOK. I cannot identify why...

storage: host connection test

API host network connection: TCP connection to xxx.xxx.xxx.xxx:8080 is OK.

Crontab test: OK

API authorization: OK

  System Information
   IP              : xxx.xxx.xxx.xxx
   Name            : storage
   Model           : HPE_3PAR 8400
   Version         : 3.3.1.648
   Wsapi Version   : 1.6.5
   Configuration OK

API data test: OK

On storage side using  checkhealth -svc -d I cannot see any active alarm.

I already removed teh health_status_summary and re-loaded it again, but the warning persist.

Is there any log file available where I can identify why is reporting as red - not ok?

Comments

  • Pavel
    Pavel

    if you go to the storage in the menu --> health status

    Do you see there any problem?

  • rza25
    rza25
    image.png

    I can't identify anything wrong

  • Pavel
    Pavel
    1. what is your stor2rrd version?
    2. I see many times status: FWDEAD - firmware is dead, it could be the reason, let us check the code, not sure how critical this status is
  • rza25
    rza25

    STOR2RRD version7.80-1

    STOR2RRD editionfree

    OSinfo Linux

    Perlversionv5.26.3

    Web server infoApache

    RRDTOOL version1.7.0S

    QLite version3.26.0

    Device countGet a quote via email

    STORAGE

    3PAR 5

    DOTHILL 4

    SAN

    BRCD2



    The FWDEAD is ok as those ports are not used. I have another storages, with the same FWDEAD for unused ports and their status is green, OK...

  • Pavel
    Pavel

    ok, try this fix, most probbaly there is a problem with disk but the disk healt table is not printed.

    Place the patch there, wait about 15 minutes, then refresh the page with storage, do you see a table with disk healt status?


    https://www.stor2rrd.com/download-temp/hp3parperf_api.pl.gz


    -rwxrwxr-x 1 lpar2rrd lpar2rrd 193840 Nov 16 13:17 bin/hp3parperf_api.pl


    Gunzip it and copy to /home/stor2rrd/stor2rrd/bin/hp3parperf_api.pl (755, stor2rrd owner)


    If your web browser gunzips it automatically then just rename it: mv hp3parperf_api.pl.gz hp3parperf_api.pl


    Make sure that file size is the same as on above example

  • rza25
    rza25

    the file provided in the "https://www.stor2rrd.com/download-temp/hp3parperf_api.pl.gz" has a different size than 193840. It has 22408. Can you please share the file with size 193840 


    image.png


  • Pavel
    Pavel

    gunzip it, then you get the right size

  • rza25
    rza25

    Yes, you are right. After gunzip, I have the file with proper size. I copied it in /home/stor2rrd/stor2rrd/bin/hp3parperf_api.pl 

    Now I see the disks status. They all have the State = Normal


    image.png
    image.png


  • Pavel
    Pavel

    ok, so all disks are in normal status, we need some further debuging why status is detected as NOK, will send you some code next week

  • JiriDutkaJr
    JiriDutkaJr

    Hello,

    it could be caused by fwdead status for iscsi ports, we changed this behaviour.

    Apply this patch, wait 15 minutes and reload the health status page again.

    Let us know if that helps to solve the issue.


    https://download.stor2rrd.com/patch/7.81-2-16-g144b/hp3parperf_api.pl.gz

    Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)

    -rwxrwxr-x 1 stor2rrd stor2rrd 194189 Nov 20 14:51 hp3parperf_api.pl

    If your web browser gunzips it automatically then just rename it: mv hp3parperf_api.pl.gz hp3parperf_api.pl

    Assure that file size is the same as on above example

  • rza25
    rza25

    Hello,

    Yes, this fixed my issue. Now the status is: OK.


    image.png

    Thank you for your support!

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