Menus Disappeared, API Authentication Failures To All HMC's

dvogelgesang
dvogelgesang
in LPAR2RRD

Hello,

I noticed in my lpar2rrd GUI this morning that all of my menu options on the left-hand side are missing, and I'm getting user authorization errors for all of my HMC's using the API configuration. Attached are a couple of screenshots showing the errors.

Nothing has changed in regards to the user ID / HMC configuration. I checked the REST API troubleshooting page, and followed all of the steps listed. I am able to login to the HMC's as the lpar2rrd user ID, and the ID is setup properly to allow remote access via the web.

We did upgrade our lpar2rrd server from AIX 7.2 to AIX 7.3 last week, including migrating YUM to DNF and updating all of the open source packages, but lpar2rrd was working fine after the upgrade until today.

Let me know if there are any other troubleshooting steps to try, or if I can provide any additional data.

ss1.jpg
ss2.jpg


Comments

  • Pavel
    Pavel

    Hi,


    send us

    this output:

    su - lpar2rrd

    cd /home/lpar2rrd/lpar2rrd

    . etc/lpar2rrd.cfg ; $PERL bin/hmc-restapi-test.pl u060hmc11b "DEBUG_BAD_HMC";


    logs:

    Note a short problem description in the text field of the upload form.


    cd /home/lpar2rrd/lpar2rrd # or where is your LPAR2RRD working dir


    tar cvhf logs.tar logs tmp/*txt tmp/*json


    gzip -9 logs.tar


    Send us logs.tar.gz via https://upload.lpar2rrd.com

  • dvogelgesang
    dvogelgesang

    Done! Thank you very much for taking a look at this.

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