Problem with retrieving data from vCenter: SOAP request error

piterko
piterko
in VMware
Hi, 
I just started my journey with lpar2rrd and after successful plug of power environment I would like to plug VMware part. End then problems began. 
From the prerequisites I hope I made all needed things. I tried with several Perl-SDK starting with 6.0, then 6.5 and 6.7. Each time, during load.sh script execution I'm getting such error: 
SOAP request error - possibly a protocol issue: <?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
<soapenv:Body>
<RetrievePropertiesResponse xmlns="urn:vim25"><returnval><obj type="ServiceInstance">ServiceInstance</obj><propSet><name>capability</name><val xsi:type="Capability"><provisioningSupported>true</provisioningSupported><multiHostSupported>true</multiHostSupported><userShellAccessSupported>false</userShellAccessSupported><supportedEVCMode><label>Intel® &quot;Merom&quot; Generation</label><summary>Applies the baseline feature set of Intel® &quot;Merom&quot; Generation (Xeon® Core™2) processors to all hosts in the cluster.

and after that long list with Intel processors, and "For more information, see Knowledge Base article 1003212" which is about vMotion
before the SOAP part I have: 
heatmap        : (VMware) set cpu utilization for 0 vm
heatmap        : (VMware) set memory utilization for 0 vm
heatmap        : (VMware) set cpu utilization for 0 pools
heatmap        : (VMware) set memory utilization for 0 pools
heatmap        : end Thu Jul 11 15:37:44 2019
An error occured in lpar2rrd, check /var/www/lpar2rrd/logs/error.log-vmware and output of load.sh

A few words about my environment: 
lpar2rrd server: AIX 
lpar2rrd version: 6.02
VMware perl SDK: 6.7
vCenter version: 6.0

$PERL vmware-lib/apps/connect.pl --version
vSphere SDK for Perl version: 6.7.0
Script 'connect.pl' version: 1.0

perl -MLWP -e 'print "$LWP::VERSION\n"';
6.06

perl -MNet::HTTP -e 'print "$Net::HTTP::VERSION\n"'
6.06
Installed Perl rpms: 
perl-5.8.8-2.ppc
perl-Crypt-SSLeay-0.57-2.ppc
perl-TimeDate-1.20-1.noarch
perl-XML-Parser-2.41-1.ppc
perl-XML-LibXML-2.0012-1.ppc
perl-XML-SAX-Base-1.08-1.noarch
perl-Net_SSLeay.pm-1.55-3.ppc
perl-URI-1.58-1.noarch
perl-XML-Simple-2.18-1.noarch
perl-XML-SAX-0.99-1.noarch
perl-XML-NamespaceSupport-1.11-1.noarch
rrdtool-perl-1.4.8-2.ppc
perl-Compress-Raw-Zlib-2.020-1.ppc

and as I found similar topic, for me didn't help restart of vCenter and ESX hosts I can't touch. 

Any idea where problem can be? 

Comments

  • Pavel
    Pavel
    Hi,

    it all looks good, basically here is our troubleshooting manual.

    what reports this:
    . etc./lpar2rrd.cfg
    $PERL -MLWP -e 'print "$LWP::VERSION\n"';

    echo "$PERL $PERL5LIB"


  • Pavel
    Pavel
    https://www.lpar2rrd.com/https.htm

  • piterko
    piterko
    For your first post:
    $PERL -MLWP -e 'print "$LWP::VERSION\n"';
    6.06
    echo "$PERL $PERL5LIB"
    /opt/freeware/bin/perl /opt/freeware/lib/perl5/vendor_perl/5.8.8:/opt/freeware/lib/perl/5.2.1:/usr/opt/perl5/lib/site_perl/5.2.1:/usr/lib64/perl5/vendor_perl/5.2.1:/opt/freeware/lib/perl/5.8.8:/opt/freeware/lib/perl/5.8.0:/usr/opt/perl5/lib/site_perl/5.8.2:/usr/lib/perl5/vendor_perl/5.8.5:/usr/share/perl5:/usr/lib/perl5:/usr/opt/perl5/lib/site_perl/5.8.8/aix-thread-multi:/opt/freeware/lib/perl5/vendor_perl/5.8.8/ppc-thread-multi:/usr/lib64/perl5/vendor_perl:/usr/lib/perl5/vendor_perl:/var/www/lpar2rrd/lib:/var/www/lpar2rrd/vmware-lib:/var/www/lpar2rrd/bin:/usr/opt/perl5/lib:/var/www/lpar2rrd/lib/PDF:/var/www/lpar2rrd/lib/Compress:/usr/opt/perl5/lib/site_perl/5.20.1/

    From website:
    1. rpm -qa | egrep -i "Crypt-SSLeay|Net_SSLeay"
    perl-Crypt-SSLeay-0.57-2.ppc
    perl-Net_SSLeay.pm-1.55-3.ppc
    2. for PERL5LIB I used those from tutorial for lpar2rrd installation and add some which were missing when I install it (output above) 
    3. for vmware-lib they were included in PERL5LIB
    4. $PERL -MLWP -e 'use LWP::Protocol::https; print "LWP Version: $LWP::VERSION\n"'
    LWP Version: 6.06
    5. $PERL bin/perl_modules_check.pl returns nothing 
    6. $PERL vmware-lib/apps/connect.pl --server --username "lpar2rrd@your_domain" --password "XXXXX"
    getting: 
    Use of uninitialized value in concatenation (.) or string at /usr/opt/perl5/lib/5.8.8/Scalar/Util.pm line 30.

    Connection Successful
    Server Time : 2019-07-11T15:29:00.338351Z


  • Pavel
    Pavel
    Hi,

    it says conmnection succesfull, it looks good, do you see anything in the GUI after Ctrl-F5
  • piterko
    piterko
    Hi, 
    unfortunately no. Nothing new in GUI even after change web browser, refresh cache and so one. Moreover I don't see anything in data and tmp dirs (all permissions are set properly to allow writing for lpar2rrd and read by server www). 
  • piterko
    piterko
    I made one another test with vmware loop test: 
    $PERL bin/vmware_loop_test.pl --server <<server>> --username "lpar2rrd@<<my_domain>>" --password "<<PASSWORD>>"   
    ----- VMWARE tree     start: Tue Jul 16 14:47:26 CEST 2019



    SOAP request error - possibly a protocol issue: <?xml version="1.0" encoding="UTF-8"?>
    <soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
    <soapenv:Body>
    <RetrievePropertiesResponse xmlns="urn:vim25"><returnval><obj type="ServiceInstance">ServiceInstance</obj><propSet><name>capability</name><val xsi:type="Capability"><provisioningSupported>true</provisioningSupported><multiHostSupported>true</multiHostSupported><userShellAccessSupported>false</userShellAccessSupported><supportedEVCMode><label>Intel® &quot;Merom&quot; Generation</label><summary>Applies the baseline feature set of Intel® &quot;Merom&quot; Generation (Xeon® Core™2) processors to all hosts in the cluster. 

  • Pavel
    Pavel
    Hi,

    sorry for delay.
    1. use rather Perl SDK 6.5, not 6.7 one if you have older vCenter
    before its installation clean actual vmware-lib directory
    cd /home/lpar2rrd/lpar2rrd
    rm -r vmware-lib/*
    install 6.5 SDK as per docu

    2. use PERL5LIB mentioned in this codu: https://www.lpar2rrd.com/https.htm
    change path if necessary (/home/lpar2rrd --> /var/www/lpar2rrd)
    vmware-lib must be at the second possition!

    It must work now :)

  • piterko
    piterko
    Hi, 
    a bit later answer, but it helped. Probably placing the path to vmware-lib on the second position made the job :) 
    Thank you for help :) 
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