STOR2RRD HW Alerts coming fine but No Alerting Configuration Events Arriving

Hello. Our HW Alerts events are arriving fine. Like- STOR2RRD Health Status clean/ok for device STORAGE_IBM. Also, like STOR2RRD Health Status event for device POWERSCALE_ISILON

Thu Oct 23 19:02:54 2025 : 16.1385088 : warning : Anti-Virus scan found threats. Refer to report with report-id=RC68fac180 for details. : 16

But the Performance related alerts which are setup under Alerting Configuration tab are not arriving.

Test mails work fine. Even got two emails from stor2rrd on hardware issues.

But not sure why other emails are not arriving on Performance perspectives.

The documentation has a test option and that also works fine:

 # echo "This is a test mail from Postfix relay." | mail -s "Postfix Relay Test" Storage@bank.com

I got the email.

Support suggested that I setup a new alert with IOPS 0.001. And then we should get an alert on performance. But it is not at all arriving.

We can also see the Performance Events under LOGS, Alerting configuration/Performance events in gui.

2025-09-29 09:49:59CriticalPOWERMAX8000

VOLUME: SG_HOST01-02

io_rateover the limit: 60818 (limit 40000), email: Storage2025-09-29 08:49:59CriticalPOWERMAX8000

VOLUME: VOLUME: SG_HOST01-02

io_rateover the limit: 87661 (limit 40000), email: Storage@bank.com

Please advise, what can we do about this.

Thanks