cfg file is missing: config.html || pool.cfg || volumes.cfg

mzam59
mzam59
in IBM
Hi,
I Have installed, removed and reinstalled stor2rrd v1.31-1
I always have these errors

$ tail -6 /home/stor2rrd/stor2rrd/logs/error.log

Thu Aug 4 22:50:37 2016: SVC: Can't open /home/stor2rrd/stor2rrd/data/SVC/config.html (fresh install or upgrade?, then it is ok): No such file or directory /home/stor2rrd/stor2rrd/bin/LoadDataModule.pm:6781
Thu Aug 4 22:50:37 2016: SVC: Volumes cfg file has been found : /home/stor2rrd/stor2rrd/data/SVC/VOLUME/volumes.cfg /home/stor2rrd/stor2rrd/bin/storage.pl:6385
Thu Aug 4 22:50:37 2016: Exiting SVC as some core cfg file is missing: config.html || pool.cfg || volumes.cfg
Thu Aug 4 22:50:37 2016: V3700: Can't open /home/stor2rrd/stor2rrd/data/V3700/config.html (fresh install or upgrade?, then it is ok): No such file or directory /home/stor2rrd/stor2rrd/bin/LoadDataModule.pm:6781
Thu Aug 4 22:50:37 2016: V3700: Volumes cfg file has been found : /home/stor2rrd/stor2rrd/data/V3700/VOLUME/volumes.cfg /home/stor2rrd/stor2rrd/bin/storage.pl:6385
Thu Aug 4 22:50:37 2016: Exiting V3700 as some core cfg file is missing: config.html || pool.cfg || volumes.cfg
Thu Aug 4 22:50:38 CEST 2016
p7aixs2c:stor2rrd:/home/stor2rrd/stor2rrd>


Any suggestions?

TIA
Marco

Comments

  • Pavel
    Pavel
    edited August 2016
    Hi,

    Check at first if storages are connected properly
    su - stor2rrd
    cd /home/stor2rrd/stor2rrd
    ./bin/config_check.sh


    Send us logs if it still does not work.

    cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir
    find data -exec ls -ld {} \; > tmp/list_data.txt
    ps -ef |egrep "2rrd" >> tmp/list_data.txt
    tar cvhf logs.tar logs etc tmp # do not miss "h" option in tar
    gzip -9 logs.tar

    Send us logs.tar.gz via https://www.stor2rrd.com/upload.htm
  • mzam59
    mzam59
    Hi,
    I have checked the storage connections; it's ok
    The web site don't work.

    Thanks
    Marco
  • Pavel
    Pavel
    send us logs as per my previous communication.
  • mzam59
    mzam59
    In attachment the infos requested.
    Marco
  • mzam59
    mzam59
    Hi,
    Any news?

    Thanks
    Marco
  • Pavel
    Pavel
    sorry, we have missed it.

    Use /opt/freeware/bin/perl in etc/stor2rrd.cfg instead of /usr/bin/perl

    Check if it is working, it should print version 0.99
    su - stor2rrd
    . /home/stor2rrd/stor2rrd/etc/stor2rrd.cfg; $PERL -e 'use XML::Simple; use XML::SAX::PurePerl; print "$XML::SAX::PurePerl::VERSION\n";'

    Then it should start work, wait 15 - 20 mins,
    Following errors should not be coming more:
    tail -f logs/error.log-SVC
    Can't locate object method "new" via package "XML::LibXML::SAX" at /usr/opt/perl5/lib/site_perl/5.10.1/XML/SAX/ParserFactory.pm line 43.




  • mzam59
    mzam59
    Hi,
    the problem was solved.
    Thanks
    Marco
  • Marek
    Marek
    I have the same problem (the newest version of Vitrual Appliance)
    I'm traying to connect IBM Storwize V5000
    LOG:
    Thu Sep 15 07:00:11 2016: TARV5000B: Can't open /home/lpar2rrd/stor2rrd/data/TARV5000B/config.html (fresh install or upgrade?, then it is ok): No such file or directory /home/lpar2rrd/stor2rrd/bin/LoadDataModule.pm:6781
    Thu Sep 15 07:00:11 2016: TARV5000B: Volumes cfg file has been found : /home/lpar2rrd/stor2rrd/data/TARV5000B/VOLUME/volumes.cfg /home/lpar2rrd/stor2rrd/bin/storage.pl:6385
    Thu Sep 15 07:00:11 2016: Exiting TARV5000B as some core cfg file is missing: config.html || pool.cfg || volumes.cfg
    Thu Sep 15 07:00:12 2016: KASV5000B: Can't open /home/lpar2rrd/stor2rrd/data/KASV5000B/config.html (fresh install or upgrade?, then it is ok): No such file or directory /home/lpar2rrd/stor2rrd/bin/LoadDataModule.pm:6781
    Thu Sep 15 07:00:12 2016: KASV5000B: Volumes cfg file has been found : /home/lpar2rrd/stor2rrd/data/KASV5000B/VOLUME/volumes.cfg /home/lpar2rrd/stor2rrd/bin/storage.pl:6385
    Thu Sep 15 07:00:12 2016: Exiting KASV5000B as some core cfg file is missing: config.html || pool.cfg || volumes.cfg

    . /home/stor2rrd/stor2rrd/etc/stor2rrd.cfg; $PERL -e 'use XML::Simple; use XML::SAX::PurePerl; print "$XML::SAX::PurePerl::VERSION\n";'
    result 0.99

    All of the matrixs are connected, but
    RESULT of ./bin/config_check.sh
    start time stor: Wed Sep 14 14:54:47 CEST 2016
    STOR2RRD free version 1.31-1 (1.31-1)
    Host           : stor2rrd
    Alarm          : 3600
    RRDTool version: 1.4008
    Storage        : SWIV5000C
    Storage type   : SWIZ
    IO/DATA limits : volume limits : IO_MAX:50; DATA_MAX:1024 RESPONSE_MAX:2 CACHE_MAX:1024
    updating RRD   : SWIV5000C:SWIZ
    config file    : SWIV5000C: no new config input file found
    load nicks     : SWIV5000C : VOLUME
    ERROR          : SWIV5000C: Can't open /home/stor2rrd/stor2rrd/data/SWIV5000C/config.html (fresh install or upgrade?, then it is ok): No such file or directory bin/LoadDataModule.pm:6781
    SWIV5000C: Can't open one of storage core config files (fresh install?): /home/stor2rrd/stor2rrd/data/SWIV5000C/pool.cfg || /home/stor2rrd/stor2rrd/data/SWIV5000C/VOLUME/volumes.cfg
    SWIV5000C: Wait for download config from the storage if it is just after new fresh install or newly added storage bin/Storcfg2html.pm:14
    ERROR          : Exiting SWIV5000C as some core cfg file is missing: config.html || pool.cfg || volumes.cfg

    Result of command
    ssh -o ConnectTimeout=15 -i /home/stor2rrd/.ssh/id_dsa  lpar2rrd@172.20.115.66 "lscurrentuser"
    name lpar2rrd
    role Administrator

    Can U help?
    Any ideas?



  • Marek
    Marek
    RESULT of 
    [lpar2rrd@stor2rrd stor2rrd]$ ./bin/config_check.sh
    =========================
    STORAGE: SWIV5000C: SWIZ
    =========================
      lpar2rrd@172.20.115.66  "lscurrentuser"
     not accessible: No such file or directory.
     not accessible: No such file or directory.
      connection ok

  • Pavel
    Pavel
    su - lpar2rrd

    ssh lpar2rrd@172.20.115.66  "lscurrentuser"

    ssh -i /home/stor2rrd/.ssh/id_dsa  lpar2rrd@172.20.115.66 "lscurrentuser"




  • Marek
    Marek
    Results

    [lpar2rrd@stor2rrd stor2rrd]$ ssh lpar2rrd@172.20.115.66  "lscurrentuser"
    name lpar2rrd
    role Administrator
    [lpar2rrd@stor2rrd stor2rrd]$ ssh -i /home/stor2rrd/.ssh/id_dsa  lpar2rrd@172.20.115.66 "lscurrentuser"
    name lpar2rrd
    role Administrator
    [lpar2rrd@stor2rrd stor2rrd]$

  • Pavel
    Pavel
    edited September 2016
    then this should work without errors above:
    [lpar2rrd@stor2rrd stor2rrd]$ ./bin/config_check.sh

  • Marek
    Marek
    I tkink so, but it doesn't :)
    I have added many of matrix V5000, and the result is the same
    =========================
    STORAGE: SWIV5000C: SWIZ
    =========================
      lpar2rrd@172.20.115.66  "lscurrentuser"
     not accessible: No such file or directory.
     not accessible: No such file or directory.
      connection ok

    Any other ideas???
  • Pavel
    Pavel
    strace -irfo /tmp/d.log  ./bin/config_check.sh
    gzip -9 /tmp/d.log
    https://upload.stor2rrd.com


  • Marek
    Marek
    I send file.
  • master07
    master07
    I got the same problem with the missing config.html || pool.cfg || volumes.cfg files. I have also uploaded the logs.tar.gz file. Could you please help me.
  • marcin.szremski
    marcin.szremski

    Hello,
                    I have similar problem when I’m adding to stor2rrd DS4800:
    Thu Oct 20 16:08:34 2016: DS4800_42: Volumes cfg file has been found : Thu Oct 20 16:16:59 2016: DS4800_42: Can't open /home/stor2rrd/stor2rrd/data/DS4800_42/config.html (fresh install or upgrade?, then it is ok): No such file or directory bin/LoadDataModule.pm:6781

    Thu Oct 20 16:16:59 2016: DS4800_42: Volumes cfg file has been found : /home/stor2rrd/stor2rrd/data/DS4800_42/VOLUME/volumes.cfg ./bin/storage.pl:6385

    Thu Oct 20 16:16:59 2016: Exiting DS4800_42 as some core cfg file is missing: config.html || pool.cfg || volumes.cfg

    When I execute script  config_check.sh connection to storage seems to be ok:
    =========================

    STORAGE: DS4800_42: DS5K

    =========================

      /opt/IBM_DS/client/SMcli -n DS4800_42 -e -c "show storageSubsystem summary;"

      connection ok

    Path to perl is set properly, in my case it is /usr/bin/perl.
    Result of  /home/stor2rrd/stor2rrd/etc/stor2rrd.cfg; $PERL -e 'use XML::Simple; use XML::SAX::PurePerl; print "$XML::SAX::PurePerl::VERSION\n";' is proper, print on my screen 0.99

    can I ask for a hint?

  • Pavel
    Pavel
    wait 30mins and try it again, it happens right after fresh install when storage configuration is not downlooaded yet.
    check logs/error<storage name> for any obvious problem

    If it does not start working then send us logs.

    Pls note a short problem description in the text field of the upload form.

    cd /home/stor2rrd/stor2rrd          # or where is your STOR2RRD working dir
    find data -exec ls -ld {} \; > tmp/list_data.txt
    ps -ef |egrep "2rrd|svc|xiv|ds8|ds5|hus|vspg|netapp|horcm" >> tmp/list_data.txt
    tar cvhf logs.tar logs etc tmp/*txt tmp/*out # do not miss "h" option in tar
    gzip -9 logs.tar

    Send us logs.tar.gz via https://upload.stor2rrd.com

  • marcin.szremski
    marcin.szremski

    Hi Pavel,

    Thank you for your answer. Unfortunately it doesn't work. I'm waiting from yesterday and still nothing. In web gui I see now storage only in Capacity menu with information that there is 0 gigabytes Total available space. Screen attached.  I tried restart stor2rrd but it not helps

    My new storage called DS4800_42  in /home/stor2rrd/stor2rrd/logs there is no error file with this name :

    stor2rrd@shinken-coig-01:~/stor2rrd/logs$ pwd

    /home/stor2rrd/stor2rrd/logs

    stor2rrd@shinken-coig-01:~/stor2rrd/logs$ ls -lah | egrep err

    lrwxrwxrwx  1 stor2rrd stor2rrd   33 Sep  1 12:48 error-cgi.log -> /var/tmp/stor2rrd-realt-error.log

    -rw-rw-rw-  1 stor2rrd stor2rrd 1.9M Oct 21 13:40 error.log

    -rw-r--r--  1 stor2rrd stor2rrd  633 Oct 19 05:35 error.log-mp-it-v5000-1

    -rw-r--r--  1 stor2rrd stor2rrd 262K Oct 14 01:00 error.log-smt-v3700-01

    -rw-r--r--  1 stor2rrd stor2rrd 1.5M Oct 12 09:27 error.log-smt-v4800-01

    stor2rrd@shinken-coig-01:~/stor2rrd/logs$

    I attached logs. Also the *out file was in /home/stor2rrd/stor2rrd located not in tmp.


    logs were uploaded via https://upload.stor2rrd.com

  • Karel
    Karel
    Hello,

    add this line to your crontab:
    crontab -e
    0,5,10,15,20,25,30,35,40,45,50,55 * * * * /home/stor2rrd/stor2rrd/load_ds5perf.sh > /home/stor2rrd/stor2rrd/load_ds5perf.out

    wait 30 minutes
    cd /home/stor2rrd/stor2rrd
    ./load.sh html

    refresh GUI (ctrl+F5)
    Let us know.

    Karel
  • marcin.szremski
    marcin.szremski
    edited October 2016
    Hello,
    Thank you Karel. Web guis starts showing information about storage !:)
    Still missing some information, for example there is information about free space on storage but information about total capacity and used is empty should I wait longer or maybe should I made some additional steps ? 

  • Karel
    Karel
    Hello,

    send us new logs.

    Pls note a short problem description in the text field of the upload form.

    cd /home/stor2rrd/stor2rrd          # or where is your STOR2RRD working dir
    find data -exec ls -ld {} \; > tmp/list_data.txt
    ps -ef |egrep "2rrd|svc|xiv|ds8|ds5|hus|vspg|netapp|horcm" >> tmp/list_data.txt
    tar cvhf logs.tar logs etc tmp/*txt tmp/*out # do not miss "h" option in tar
    gzip -9 logs.tar

    Send us logs.tar.gz via https://upload.stor2rrd.com
  • marcin.szremski
    marcin.szremski
    Hello,
    Thank you for your answer, logs were uploaded few seconds ago.

    Regards,
    Marcin 
  • vvassyukov
    vvassyukov
    edited November 2016
    Hi! I have similar problem when I’m adding to stor2rrd FlashSystem V840 after upgrade to version1.32-2
    Connection check is working
    =========================
    STORAGE: fs-v840-sh: SWIZ : sample rate: 300 seconds
    =========================
      ssh -o ConnectTimeout=15 -i /home/stor2rrd/.ssh/id_dsa  stor2rrd@fs-v840-sh  "lscurrentuser"
      connection ok

    =========================
    STORAGE: fs-v840-kt: SWIZ : sample rate: 300 seconds
    =========================
      ssh -o ConnectTimeout=15 -i /home/stor2rrd/.ssh/id_dsa  stor2rrd@fs-v840-kt  "lscurrentuser"
      connection ok

    URL https://www.stor2rrd.com/upload.htm does not work. Where can I upload logs?



  • Pavel
    Pavel
    edited November 2016
    Generally if anyone gets below message then follow these steps:
    http://www.stor2rrd.com/install-storage.htm

    $ ./load.sh
    ...
    ...
    <storage_name>: Can't open /home/lpar2rrd/stor2rrd/data/X/config.html is missing (fresh install or upgrade?, then wait abou 20mins) ...
    <storage_name>: Volumes cfg file has been found : /home/lpar2rrd/stor2rrd/data/X/VOLUME/volumes.cfg ./bin/storage.pl:7594

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