Comments
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Hi, you can increase limit for these alerts by the following variable. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir echo "export STOR2RRD_DATA_HEALTH_TIME=7" >>etc.magic After then you will receive alerts when the storage will not provide data longer than 7 hours.
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Hi Leon, there is "SSH username" for IBM Storwize family in the STORAGE device configuration. Look at this example on our demo site: https://demo.stor2rrd.com/?amenu=devices-storage&tab=undefined# --> IBM-Storwize
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Hi Leon, there is a connection issue to your V5000. SSH connection must work without providing password. Thu Nov 14 08:10:05 2019 - ERROR - svcconfig.pl: ERROR: storage access is not working without providing password, this must work and role must be Administrator: - Return code: 1 Thu Nov 14 08:10:05 2019 - ERROR -…
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Hi, yes you are right. But in the latest release stor2rrd-2.61 you can configure different snmpv3 parameters for each SAN switch. There is a change in device configuration. san-list.cfg is no longer used. Storage, SAN and LAN device access management is done through the UI only. Here is an example on our demo site:…
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Hello, Send us logs pls. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.comYou might even attach screenshots when it helps in…
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Hi @tomlee, here is a fix: https://download.stor2rrd.com/patch/detail-graph-cgi.pl.gz Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner) -rwxr-xr-x 1 stor2rrd stor2rrd 417560 Nov 11 09:54 detail-graph-cgi.pl If your web browser gunzips it automatically then just rename it:…
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Hi Maks, can you upgrade to the latest stor2rrd release 2.61?
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Hi, we would need to see one more log. At first open stor2rrd UI and go to the same level as on the first screenshot. After then try this command and send us the output: NOTE: stor2rrd-realt-error.log can be in different location as well.
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Hi, Send us logs pls. Note a short problem description in the text field of the upload form. Send us logs.tar.gz via https://upload.stor2rrd.com We would need to see also apache error_log which is located somewhere in /var. A few last lines should be enough. error_log is located here in my case:tail /var/log/httpd/error_log
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Hi, can you share some screenshots here? Or you can send them to us via email to support@stor2rrd.com. New discussion would be better.
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Hi Maks, here: https://www.stor2rrd.com/download/stor2rrd-2.60-6.tar Upgrade procedure: https://www.stor2rrd.com/upgrade.htm
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Hi Maks, yes i know, but in version 2.60 is a bug related to this issue. Pls upgrade to the newer version 2.60-6. It should be fixed there. Let us know, thanks.
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Hi, this issue should be fixed in the following version. https://www.stor2rrd.com/download/stor2rrd-2.60-6.tar Can you upgrade your stor2rrd instances? Upgrade is fast and easy: https://www.stor2rrd.com/upgrade.htm Pls let us know, thanks.
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Hi guys, it looks like these are 2 different issues. However the maximum timeout limit is 900 (15minutes) for variable LAN_DATA_COLLECTION_TIMEOUT. So do not use greater value then 900. 1. Maks Connection test passes fine, but data collection from your switch takes longer then 15 minutes. This should not happen. Maybe…
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Hi, cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir ./bin/config_check.sh <switch IP>
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Hi Maks, cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tail logs/error.log-<switch IP>
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Hi, data collection from your switches takes too long. Can you try the following steps? It should help. 1. increase data collection timeout Just put line "export LAN_DATA_COLLECTION_TIMEOUT=900" to etc/.magic cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir echo "export LAN_DATA_COLLECTION_TIMEOUT=900" >>…
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Hi, data collection from your switches takes too long. Especially from this switch DC2-N5K-A. Can you try the following steps? It should help. 1. increase data collection timeout Just put line "export SAN_DATA_COLLECTION_TIMEOUT=900" to etc/.magic cd /home/lpar2rrd/stor2rrd echo "export SAN_DATA_COLLECTION_TIMEOUT=900" >>…
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Hello, are all ports affected or just some ports? Send us logs pls. Note a short problem description in the text field of the upload form. Send us logs.tar.gz via https://upload.stor2rrd.com
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Hi, the status from the above command is there. "The array is operating normally" Check it again when you will receive new alert. You should see the reason why you received alert. Here is an example from our lab:
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Hi, which command do you mean? The actual output from the command above should be also showed in the stor2rrd GUI. STORAGE --> VNX alias --> Health status This information is refreshed every 10 minutes.
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Hi, it is probably ok now. If this issue will appear again then try this command and send us the output.
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Hi, what returns this command?
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Hi, it looks like the missing ports are unused. If data counter we use is 0 for some port, then we filter out this port. It depends on these statistics (ifHCOutOctets, ifHCInOctets):
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Hi, can you try this file as a fix? https://download.stor2rrd.com/patch/lanperf.pl.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 54062 Sep 16 13:52 lanperf.plIf your web browser gunzips it automatically then just rename it: mv lanperf.pl.gz lanperf.pl NOTE: Use…
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Hi, we would need more information. Deploy this file and follow steps below, thanks. https://download.stor2rrd.com/patch/lanperf.pl.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 54046 Aug 19 08:12 lanperf.plIf your web browser gunzips it automatically then just…
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Hi, this one yet pls.
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Hi, can you try the following commands? Send us the outputs, thanks.
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Hi, stor2rrd do not show disabled ports in the menu tree, these ports should be under section "unused". Do you see ports from the both VID in the BNA GUI? Can you send us some screenshots which could help us in understanding of the issue? support@stor2rrd.com Thanks.
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Hi, Send us logs pls. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dirtar cvhf logs.tar logs tmp/*txtgzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com
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