Karel

Hi, here is a fix: https://download.stor2rrd.com/patch/stor2csv.pl.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 94255 Feb 28 12:46 stor2csv.plIf your web browser gunzips it automatically then just rename it: mv stor2csv.pl.gz stor2csv.pl Let us know, thanks.

Hi, ls -l /opt/stor2rrd/data/VSP-R700/PORT

Hi, great, we have it fixed in our codes as well. So if someone will need it then let us know and we will provide a fix.

Hi, ok, try this: https://download.stor2rrd.com/patch/stor2csv.pl.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 94201 Feb 28 09:39 stor2csv.plIf your web browser gunzips it automatically then just rename it: mv stor2csv.pl.gz stor2csv.pl Let us know, thanks.

Hi, can you try this hotfix? https://download.stor2rrd.com/patch/stor2csv.pl.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 94095 Feb 28 08:51 stor2csv.plIf your web browser gunzips it automatically then just rename it: mv stor2csv.pl.gz stor2csv.pl Just deploy it…

Hi Alex, here is a fix for that: https://download.stor2rrd.com/patch/LoadConf.pm.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 457196 Feb 27 12:57 LoadConf.pmIf your web browser gunzips it automatically then just rename it: mv LoadConf.pm.gz LoadConf.pm After…

Hello Alex, can you check if the following file was created? ls -l /home/stor2rrd/stor2rrd/data/SW3700_bkp_main/config.json If so, then you can ignore this error message.It is nothing critical just warning about some missing item. It looks like Machine Serial is not there only in some samples.

Hi @Hexxer, however we have found that since BNA version 14.0.1 there should be available information we need for this feature. So we will have a look into that ASAP and if this will be useful then we will add support for the BNA. We will try to add support BNA in the newer version 2.71 which should be released on March…

Hi @Hexxer , unfortunately SAN BNA is not supported yet. We cannot find information about ports and their host WWN to which they are connected.

Hi, MLavigne's issue was related only to IBM DS5k devices. So if someone will have the same issue (SAN topology does not work for IBM DS5k devices) then let us know and we will provide you a fix.

Hi @point7, it should work, VSPG devices and Cisco MDS switches are supported for this feature. 1. download this file: https://download.stor2rrd.com/patch/show_mapping.pl.gz 
 Gunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd
 owner) 
 -rw-r--r-- 1 stor2rrd stor2rrd 4058 Feb 21 13:04…

Hi, here is a fix for the second issue: https://download.stor2rrd.com/patch/LoadConf.pm.gzGunzip it and copy to /home/stor2rrd/stor2rrd/bin (755, stor2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 456768 Feb 23 10:33 LoadConf.pmIf your web browser gunzips it automatically then just rename it: mv LoadConf.pm.gz LoadConf.pm Error…

Hi, 1. No, there was just one missing line, but on a different line then you had. 2. What is a firmware version of that Unity? /usr/bin/uemcli -d X.X.X.X -u lpar2rrd -p XXX -noHeader /sys/soft/ver -type installed show

Hi, regarding second issue: Sat Feb 22 14:40:08 2020: Cannot save data, System UUID for EMC-UNITY-XXX does not exists! /home/lpar2rrd/stor2rrd/bin/LoadConf.pm:8659 Can you try config_check.sh against your Unity? There should be listed "System UUID" like here: cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working…

Hi, can you check BNA error.log? cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tail logs/error.log-<BNA IP> Do you see messages like the following there? Fri Oct 5 10:50:11 2018: ERROR : SWITCH : XX-BNA : Can't create PORTS.cfg and HEALTH_STATUS.txt! Ports not…

Hello Brano, remove those corrupted files (from Dec 5 17:30 to Dec 8 05:55). After then: cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir rm tmp/san_last_up* Wait about 1-2 hours. There should not be any sanperf file after then. In the meantime, you can check if count of stucked sanperf files is reduced.…

Hi, try this: LANPORT:<LAN switch>:<port>:<port alias>

Hi, do you have character "#" in the community string as in the issue above? If so then use the following 2 files as a fix. https://download.stor2rrd.com/patch/load_lanperf.sh.gzGunzip it and copy to /home/stor2rrd/stor2rrd (755, lpar2rrd owner)-rwxr-xr-x 1 stor2rrd stor2rrd 7852 28. Nov 14.06 load_lanperf.shIf your web…

Hi, the issue was caused by the unsupported character apostrophe in the volume name. Fix for that will be included in the next release 2.62+. If someone will need this fix before release then send us an email to support@stor2rrd.com.

Hello, Send us logs pls. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com

Hi Dariusz, it looks like XMS stopped providing data through REST API after upgrade. Can you try to restart XMS server? We have also in our records this solution, which helped one of our users: If this 2 solutions above will not help, then you can try troubleshooting described here:…

Hello Dariusz, Send us logs pls. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com

Hi, unfortunately we do not collect information about switch's failures in case of LAN switches. We have only statuses of ports. We show switch status only for SAN swithces.

Hi, WStoken will be generated by the first cURL command.

Hi, we do not know why, but sometimes the BNA stops providing statistics. We have seen it a few times before. But this case is a little different, in most cases BNA does not provide statistics for ports. You can try to restart BNA, it can help.

Hi, there are no any errors related to this issue in the logs you sent. It seems the BNA does not provide these statistics. Can you try these commands (cURL is required for that)? 1. Logging in - set <BNA user>, <user password>, <BNA IP>, <BNA PORT> curl -ks -X POST -H "WSUsername:<BNA user>" -H "WSPassword:<user…

Hi Hexxer, do you see CPU/MEM in the BNA UI?

Hi Zoltan, you have got some strange directory called "No more variables left in this MIB View (It is past the end of the MIB tree)" in your data directory. See below. Directory was created on July 17th. ======== ls -l /opt/serviced/volumes/stor2rrd/data total 1252 ... drwxr-xr-x 2 zenoss zenoss 4096 Jul 17 09:33 No more…

Hi Zoltan, Send us logs pls. Note a short problem description in the text field of the upload form. cd /home/stor2rrd/stor2rrd # or where is your STOR2RRD working dir tar cvhf logs.tar logs tmp/*txt gzip -9 logs.tar Send us logs.tar.gz via https://upload.stor2rrd.com

Hi Leon, there was a bug in version 2.60. It is fixed in version 2.61.